In that case, I encourage you to tell the TAC engineer if you have an open case, or if you don't have one, try to open it, because an RMA of the device may be necessary in case a factory reset is not possible.
------------------------------
Daniel Ruiz
-----------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support.
Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC.
------------------------------
Original Message:
Sent: Nov 14, 2024 10:13 AM
From: Erdi AY
Subject: 2910AL-48G J9148A Poe Problem
Hi Daniel;
I tried manually resetting before but it didn't work,failure goes on.
Firmware version is attached;
Original Message:
Sent: Nov 11, 2024 07:09 PM
From: Daniel Ruiz
Subject: 2910AL-48G J9148A Poe Problem
Hello Erdi,
Have you tried to do it manually.
To execute the factory default reset on the switch, follow these steps:
- Using pointed objects, simultaneously press the Reset and Clear buttons on the front of the switch.
- Continue to press the Clear button while releasing the Reset button.
- When the Self Test LED starts flashing, release the Clear button. The switch will complete its self-test and begin operation with its configuration restored to factory defaul
You can try manually and try to upload the firmware again. What version are you using now where you are seeing the PoE disable ports?
------------------------------
Daniel Ruiz
-----------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support.
Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC.
Original Message:
Sent: Nov 07, 2024 10:57 AM
From: Erdi AY
Subject: 2910AL-48G J9148A Poe Problem
Hi every body,
my names Erdi from Turkey.I'm having poe problems with each one.POE detection_status is disabled on some ports and I cannot enable it.All switches firmware version w15.14.0018 and rom version w14.06.
I tried to update firmware no result.
factory reset,erase startup-config but no resuts.Failure goes on.
Could you help me please?