Wireless Access

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  • 1.  AP not approved information

    Posted Apr 25, 2023 01:01 AM
      |   view attached

    Hi all,
    we have a mobility conductor with 2 mobilit controller in vrrp and about 1000 APs. They are worked fine, except one that I found in Campus AP Allowlist that is not approved.
    I approved that AP, but, after about half an hour it return back in the same list, unapproved.
    Unfortunnately there is the only information about mac address of the AP, no other information.
    The AP never come to campus AP with default configuration.
    The problem is that there are lots of branches and it is not so simple to search mac on switches.

    Is there a cli command to understand more about this AP? This is a L3 infrastructure, so, I expected to see an IP address.

    Thanks.



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    HB
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  • 2.  RE: AP not approved information

    Posted Apr 26, 2023 03:40 AM

    Do you have enough licenses to allow the AP on? (show license-usage)
    Do you have enough AP capacity on your controller? (show license limits, show license platform limits)

    Further, you could check the controller logs when the AP tries to join to see if there are messages pointing you in the right direction. Unauthorized APs, firmware/incompatible APs, and so on are typically logged in the controller logs.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 3.  RE: AP not approved information

    Posted Apr 26, 2023 03:46 AM

    Hi,
    it is not a problem of licenses, also AP capacity is not a problem.
    Other test AP can join without a problem.
    Thanks




  • 4.  RE: AP not approved information

    Posted Apr 26, 2023 05:29 AM

    In the past I noticed that approved APs go back to non-approved if they do not join within some timewindow.
    APs do not automatically get removed from the allowlist if they go offline.

    Is that AP actually online? Maybe it was online once and got into the list, but went offline before you approved it?
    I found no way of getting more information about allowlist entries than what you see in the screenshot.




  • 5.  RE: AP not approved information

    Posted Apr 26, 2023 05:35 AM

    I don't know if it is online or not, cos I have only mac address information. It is a valid mac, but I need to know its IP, or I need to scan about 300 branches...




  • 6.  RE: AP not approved information

    Posted Apr 26, 2023 06:13 AM

    Have you checked the controller logs ('show log all')? If APs are rejected, that is in general logged on the controller.
    If you don't see anything on the controller for this AP, you may check from the AP console if there is information shown there indicating the problem.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 7.  RE: AP not approved information

    Posted Apr 26, 2023 06:18 AM

    Anything usefull in controller's logs.
    For the AP, I would like to know there is it.

    Thanks