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  • 1.  AP735 offline in central but available via cli...

    Posted Oct 03, 2025 06:12 AM

    Hello,

    Just checked out clients system status and noted that one ap 735 running w/ 10.7.1.1 was reported to be offline there in Central.
    Checked out from switch lldp that AP was available and logged in to cli which reported "SSL Error" (see below)

    From cli I noted that ssid using 802.1x auth was absent and far as I know two PSK ssid's worked ok (by checking remotely).
    Networking to dns was working fine and after reload also ap started to work fine...
    If there was issues in cloud ssl stuff during 26th sep does anybody have idea why ap did not recover connection when possible ssl problem was fixed? 

    ***************************

    KJ31-AP202# show ap debug cloud-server
     
    IAP mgmt mode              :athena-mgmt login
    cloud config recved        :TRUE
    state diff                 :disable
    Device Cert status         :SUCCESS
    Cert Verify                :enable
    Domain Name Verify         :enable
    CoP Mode Enabled           :FALSE
    Primary CoP Server         :None
    Backup CoP Server          :None
    Device info send           :FALSE
    Aruba Central server               :device-eucentral2.central.arubanetworks.com
    Aruba Central server path          :/ws
    Aruba Central proxy server         :None
    Aruba Central redirect from        :device-eucentral2.central.arubanetworks.com
    Aruba Central Protocol             :WSS
    Aruba Central status               :Connecting
     
    Cloud Debug Statistics
    -----------------------
    Key                        Value
    ---                        -----
    Connect establish success  0(1)
    Connect establish failed   8993(8993)
    Login done to init         0(1)
    Login done times           0(1)
    Connect retry times        8993(8994)
    Device Info send           0(1)
    Domain list receive        0(1)
    Domain response send       0(1)
     
    Cloud Last connect status
    -------------------------
    Last connect ID        :8994
    Last connect time      :2025-10-03 12:01:45
    Last connect trigger   :retry connect
     
    Cloud Last connect fail status
    -------------------------
    Last fail server       :device-eucentral2.central.arubanetworks.com
    Last fail time         :2025-10-03 12:01:45
    Last fail reason       :SSL connect error
     
    Cloud Last login down status
    -------------------------
    Last down server       :device-eucentral2.central.arubanetworks.com
    Last down time         :2025-09-26 22:49:33
    Last down reason       :Connect closed
     
    Cloud Last login done status
    -------------------------
    Last connect done      :2025-03-01 05:23:41


    ------------------------------
    Jori Luoto
    AV-IT Specialist
    Audico Systems oy
    ------------------------------


  • 2.  RE: AP735 offline in central but available via cli...

    Posted Oct 03, 2025 09:26 AM

    Expectation is that the AP would have automatically recovered, determining why that didn't happen might be possible if you saved the tech-support logs prior to reloading the AP.



    ------------------------------
    Carson Hulcher, ACEX#110
    ------------------------------



  • 3.  RE: AP735 offline in central but available via cli...

    Posted Oct 04, 2025 05:25 AM
    Edited by JL24 Oct 04, 2025 05:32 AM

    Hello,

    I took tech-support & supplemental printouts before reload... Any idea what to seek from those? 

    I don't want to open TAC case for this because this kind of cases where there is issue which is not oblivious (eg. cat cable is faulty or psu burst into flames...), are usually so time consuming.

    ------------------------------
    Jori Luoto
    AV-IT Specialist
    Audico Systems oy
    ------------------------------

    Original Message


  • 4.  RE: AP735 offline in central but available via cli...

    Posted Oct 07, 2025 01:25 AM

    Just to inform that problem was in TPM which seemed to crashed and it seems that ap does not survive from it by itself and needs reload to reset module (should be automatic I think)



    ------------------------------
    Jori Luoto
    AV-IT Specialist
    Audico Systems oy
    ------------------------------



  • 5.  RE: AP735 offline in central but available via cli...

    Posted Oct 07, 2025 01:29 AM

    thanks for the info, so you had to RMA it?



    ------------------------------
    If my post was useful accept solution and/or give kudos.
    Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
    ------------------------------

    Original Message


  • 6.  RE: AP735 offline in central but available via cli...

    Posted Oct 07, 2025 01:35 AM

    No, issue was is software side and overall fix was to reload ap.. If this happens again then maybe RMA is an option.



    ------------------------------
    Jori Luoto
    AV-IT Specialist
    Audico Systems oy
    ------------------------------

    Original Message


  • 7.  RE: AP735 offline in central but available via cli...

    Posted Oct 07, 2025 01:40 AM

    https://arubanetworking.hpe.com/techdocs/AOS_10.x_RN_WebHelp/Content/10.7.2/0/resolved-issues-10720.htm



    ------------------------------
    Carson Hulcher, ACEX#110
    ------------------------------

    Original Message


  • 8.  RE: AP735 offline in central but available via cli...

    Posted Oct 07, 2025 01:55 AM

    Thanks



    ------------------------------
    If my post was useful accept solution and/or give kudos.
    Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
    ------------------------------

    Original Message


  • 9.  RE: AP735 offline in central but available via cli...

    Posted Oct 07, 2025 07:37 AM

    Okay so trying to find slot to upgrade devices to >= 10.7.2

    (hope there is forthcoming fix to "bad TPM state" which prevents such situation beforehand)



    ------------------------------
    Jori Luoto
    AV-IT Specialist
    Audico Systems oy
    ------------------------------

    Original Message


  • 10.  RE: AP735 offline in central but available via cli...

    Posted Oct 07, 2025 11:03 AM

    The "bad TPM state" is basically a process accessing the TPM and blocking others from doing so, the fix is as noted in the release notes.



    ------------------------------
    Carson Hulcher, ACEX#110
    ------------------------------

    Original Message


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