Wireless Access

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  • 1.  Aruba AP-567's red LED

    Posted 19 days ago
    Hi, We have deployed AP-567s in our infrastructure. But, I saw the LED colour look like the picture below. All connection is normal, we got connection speed as it should be. There is no power restriction, Uplink speed is normal. Power Draw showing 4.17W, I guess because there is not much clients, only 1-4 clients connected. Still the LED is showing red or amber colour.
    Is this normal? Or should we be concerned?
    imageAruba AP-567


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  • 2.  RE: Aruba AP-567's red LED

    Posted 17 days ago

    Looks like you may need to open a TAC call. Its signalling a "general fault". See the guide here that tells you what the LED codes are: https://arubanetworking.hpe.com/techdocs/hardware/aps/ap560/ig/AP-560_Install_Guide_EN.pdf 



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    Dustin Burns

    Lead Mobility Engineer @Worldcom Exchange, Inc.

    ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2022-2023
    If my post was useful accept solution and/or give kudos
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  • 3.  RE: Aruba AP-567's red LED

    Posted 13 days ago

    With only 4W drawn, I doubt the AP is active. You may see events from the AP and/or connect to it via the Central console connection (or locally via the MicroUSB console port); or did you found the issue already?



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    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 4.  RE: Aruba AP-567's red LED

    Posted 12 days ago

    I have reviewed the installation guide, which indicates that this condition represents a general fault on the AP. However, there are no alerts related to AP faults. All APs are still operating normally with a 4W power draw, but the LED continues to display a red/amber color.

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  • 5.  RE: Aruba AP-567's red LED

    Posted 6 days ago

    Is the LED red or amber? Red means a fault condition, the amber color typically is 'not enough PoE power' or 100Mbps link on a gigabit port. If the LED was really red, I don't think the radios would even come up, and I'd expect a different status than 'good'. So please check again, and if you are in doubt between if it's red or amber, power-cycle the AP as the first led color you see is red (flashing) during the boot; and for me (partially colorblind ;-) that is really red; the amber could be red but with some doubt.

    I still think 4W is really low for an outdoor accesspoint in full operations, but I checked on another AP567 and see below 5W values there as well.

    When checking support cases, I see two similar cases, one where the color really was red and I think the AP was replaced; the other case 'died' because the customer was no longer responding. If you can, please open a TAC case for this and have this investigated.



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    Herman Robers
    ------------------------
    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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