Wireless Access

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  • 1.  Aruba Central

    Posted Feb 01, 2022 03:09 AM
    Dear Team,

    I have added 46 APs to my Aruba Central account.Now I am trying to add 3 more Access points to my account,But it is giving me error "Device not supported".
    I have tried adding Serial,MAC and PSK file also ,Both of which didn't worked.What I might be doing wrong ?Please advise me on this.

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    Fayas Palliparambil Abdul Salam
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  • 2.  RE: Aruba Central

    Posted Feb 01, 2022 05:11 AM
    Device not supported suggests that you try to register an unsupported AP, like a campus AP model, or an older model.

    What is the type of APs that you could successfully register?
    What is the type of APs that you could not register?

    Maybe best is to reach out to Aruba Support (TAC), as they could have a look based on the AP type and serial what is the exact reason for your AP to be rejected.

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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    Original Message


  • 3.  RE: Aruba Central

    Posted Feb 01, 2022 02:51 PM
    Dear Herman,

    I am trying to join a Aruba 505 into the Aruba Central.I have already added the same type of AP already and it works fine.


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    Fayas Palliparambil Abdul Salam
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    Original Message


  • 4.  RE: Aruba Central

    Posted Feb 01, 2022 06:33 PM
    have these 3x APs been added to any other account that you know about?
    if not it is best to contact Aruba Support to sort it out.

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    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
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    Original Message


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