Cloud Managed Networks

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?

I've seen this in the past and believe it was a CX software issue. However, not 100% about this.

Are you seeing this in Classic or New Central? Which FW are you running?

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?

Will,

we use the hybrid mode (I guess). First, when I log-in the landing page is the new one, and then I can toggle on the Classic one. 

We are using PAN as the FW. 

I've seen this in the past and believe it was a CX software issue. However, not 100% about this.

Are you seeing this in Classic or New Central? Which FW are you running?

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?

Will,

we use the hybrid mode (I guess). First, when I log-in the landing page is the new one, and then I can toggle on the Classic one. 

We are using PAN as the FW. 

I've seen this in the past and believe it was a CX software issue. However, not 100% about this.

Are you seeing this in Classic or New Central? Which FW are you running?

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?

Will, 

we are getting these from the New Central then! 

I was wondering why you are curious about the firewall type! 😅

I'm looking for the firmware version but no luck. I checked the Documentation Center as well. Any idea? 

Will,

we use the hybrid mode (I guess). First, when I log-in the landing page is the new one, and then I can toggle on the Classic one. 

We are using PAN as the FW. 

I've seen this in the past and believe it was a CX software issue. However, not 100% about this.

Are you seeing this in Classic or New Central? Which FW are you running?

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?

Will, 

we are getting these from the New Central then! 

I was wondering why you are curious about the firewall type! 😅

I'm looking for the firmware version but no luck. I checked the Documentation Center as well. Any idea? 

Will,

we use the hybrid mode (I guess). First, when I log-in the landing page is the new one, and then I can toggle on the Classic one. 

We are using PAN as the FW. 

I've seen this in the past and believe it was a CX software issue. However, not 100% about this.

Are you seeing this in Classic or New Central? Which FW are you running?

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?

are you asking about the switch firmware? 

Will, 

we are getting these from the New Central then! 

I was wondering why you are curious about the firewall type! 😅

I'm looking for the firmware version but no luck. I checked the Documentation Center as well. Any idea? 

Will,

we use the hybrid mode (I guess). First, when I log-in the landing page is the new one, and then I can toggle on the Classic one. 

We are using PAN as the FW. 

I've seen this in the past and believe it was a CX software issue. However, not 100% about this.

Are you seeing this in Classic or New Central? Which FW are you running?

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?

are you asking about the switch firmware? 

Will, 

we are getting these from the New Central then! 

I was wondering why you are curious about the firewall type! 😅

I'm looking for the firmware version but no luck. I checked the Documentation Center as well. Any idea? 

Will,

we use the hybrid mode (I guess). First, when I log-in the landing page is the new one, and then I can toggle on the Classic one. 

We are using PAN as the FW. 

I've seen this in the past and believe it was a CX software issue. However, not 100% about this.

Are you seeing this in Classic or New Central? Which FW are you running?

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?

 FL.10.13.1110

are you asking about the switch firmware? 

Will, 

we are getting these from the New Central then! 

I was wondering why you are curious about the firewall type! 😅

I'm looking for the firmware version but no luck. I checked the Documentation Center as well. Any idea? 

Will,

we use the hybrid mode (I guess). First, when I log-in the landing page is the new one, and then I can toggle on the Classic one. 

We are using PAN as the FW. 

I've seen this in the past and believe it was a CX software issue. However, not 100% about this.

Are you seeing this in Classic or New Central? Which FW are you running?

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?

Maybe you're hitting this bug:
https://support.hpe.com/hpesc/public/docDisplay?docId=sd00007248en_us&page=GUID-9711FAFF-F494-449B-A775-7ED44442F6DD.html

Symptom: Central disconnections produced by hpe‐restd crashes.

Scenario: This issue occurs when the value of pm_info and pm_monitor is set to NaN (not a number).

This is fix in 10.13.1150.

You can try to upgrade or contact TAC for further analysis. 

 FL.10.13.1110

are you asking about the switch firmware? 

Will, 

we are getting these from the New Central then! 

I was wondering why you are curious about the firewall type! 😅

I'm looking for the firmware version but no luck. I checked the Documentation Center as well. Any idea? 

Will,

we use the hybrid mode (I guess). First, when I log-in the landing page is the new one, and then I can toggle on the Classic one. 

We are using PAN as the FW. 

I've seen this in the past and believe it was a CX software issue. However, not 100% about this.

Are you seeing this in Classic or New Central? Which FW are you running?

We recently deployed several Aruba 6400 switches as our access layer. Over the past month, we have encountered two separate incidents where Aruba Central reported that all switches had stopped communicating with the platform.

We are trying to determine whether this is a known or common issue with the new version of Aruba Central, or if it may be specific to our environment. Has anyone else experienced similar behavior with 6400 series switches or Aruba Central connectivity?