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  • 1.  ArubaSupport Account

    Posted Apr 18, 2025 05:41 AM

    Hello, in the CPPM Hardening Guide, it appears that it's recommended to deactivate/disable the ArubaSupport account, given it's available otherwise after a debugging session. Is this still a recommendation? If so, how would one go about disabling the account?

    Thank you for your help!



  • 2.  RE: ArubaSupport Account

    Posted Apr 18, 2025 10:02 AM

    I don't think you can disable the account, as it's needed for recovery if TAC needs so on your behalf. If you generate a new support key, earlier access is closed; or after 24h access is closed as well automatically.



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    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 3.  RE: ArubaSupport Account

    Posted Apr 22, 2025 02:22 AM

    Thank you for the feedback, Herman!


    Original Message


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