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  • 1.  Clear Pass Licenses

    Posted Aug 06, 2025 01:27 PM

    Hello

    I have two 6.10 VMs and migrated the settings to two new 6.11 VMs.
    To migrate Onguard and Access licenses, can I transfer them without needing the TAC if I keep the new VMs with the same IPs and hostnames as the old ones?


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  • 2.  RE: Clear Pass Licenses

    Posted Aug 06, 2025 02:28 PM

    No you need TAC to reactivated. 

    For the upgrade to 6.11 you need to redeploy the VM's and reactivated the licenses. But for that part TAC is needed. After deploying you have 90 days before activation is required. 



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    Willem Bargeman
    Systems Engineer Aruba
    ACEX #125
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  • 3.  RE: Clear Pass Licenses

    Posted Aug 07, 2025 04:46 AM

    If you upgrade from ClearPass 6.10 or below and do the fresh installation of ClearPass 6.11 (or 6.12), you should be able to re-enter the same licenses and activate them without TAC involvement. Regardless the hostname/IP you would need to re-activate but one-time that should work from <= 6.10 to 6.11+.



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    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 4.  RE: Clear Pass Licenses

    Posted Aug 20, 2025 09:44 AM
      |   view attached

    Hello, When i try add license in the new VM 6.11, it says that has been used.

    I have two VMs 6.10 and created two new VMs 6.11, and i tried to upload in the new VMs.

    Note: I don't have a active support contract with HPE

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  • 5.  RE: Clear Pass Licenses

    Posted Aug 20, 2025 09:49 AM

    If you don't have an active support contract then you aren't allowed to update the software.



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    Carson Hulcher, ACEX#110
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  • 6.  RE: Clear Pass Licenses

    Posted Aug 07, 2025 05:07 AM

    Hi

    Migration to 6.11 from earlier versions doesn't require involvement of TAC to activate the license again on the 6.11 hosts, at least that wasn't the case during the time 6.11 migrations was common. You can also run the 6.10 and 6.11 servers in parallel with the same licenses during the migration. Make sure to read the migration documentation.

    Keep in mind that you must have an active support agreement on your current licenses to be able to do the upgrade and also update to the latest patch version. You also need to add all support agreements to the Networking Support Site as well as all licenses, otherwise the update process with patch download will not work.

    If the initial ClearPass servers was bought with the old license model, pre 6.7, you will not be able to convert the environment any longer. In that case I think you have to work with your local Aruba sales representative to find a solution to buy new servers. The time for conversion of the old products has passed.



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    Best Regards
    Jonas Hammarbäck
    MVP Guru, ACEX, ACDX #1600, ACCX #1335, ACX-Network Security
    Aranya AB
    If you find my answer useful, consider giving kudos and/or mark as solution
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