Hi
Could you check the Access Tracker logs for both working and non‑working devices (laptop and mobile) to identify which attributes ClearPass is querying in Entra ID?
Additionally, please verify whether the same attributes queried for the non‑working device are present in Entra ID. I suspect the issue may be related to ClearPass failing to read the certificate because the required attributes are not available in the Entra ID response, which may be leading to the authentication failure.
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Pavan Arshewar
Technical Lead Aruba ERT
If my post addresses your query, give kudos!
Note: Please note that the views, opinions, and statements expressed are solely my own and are provided in my personal capacity. They do not represent, reflect, or bind the Aruba HPE Networking in any manner.
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