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  • 1.  Clearpass Event viewer errors not emailed?

    Posted Sep 30, 2025 06:08 AM

    Hi, I suppose I should point out Clearpass has been 'fit and forget' for the most part of 18 months. A couple of updates and some diagnostics when we get client auth issues, but otherwise it's been fine. But today, our Certs expired and as we weren't warned, we have a site with no wired/wirelss auth going on. We weren't told as it's a different timezone so it was all mad panic.

    Quick fix once I realised it was certs, but I'm wondering why no emails were sent? It seems the Event viewer is showing ERRORS for it. 

    Cluster-Wide parameters > Notifications seem to be setup with system alert level WARN - do I assume then anything WARN or ERROR will trigger an email? Email test works fine too?

    Any advice much appreciated!



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  • 2.  RE: Clearpass Event viewer errors not emailed?

    Posted Sep 30, 2025 09:29 AM

    Hello,

    The following link provides information on how to do this. When I tested it in my own lab environment, I received both an SMS and an email.
    https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=sf000094484en_us&utm_%E2%80%A6

    Can you make the changes according to the inventory and provide positive/negative feedback?

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  • 3.  RE: Clearpass Event viewer errors not emailed?

    Posted Oct 13, 2025 06:14 AM

    So annoying, SMTP setup previously, tested fine. The cluster wide params also setup, but wasn't working. Then I spotted your screenshot, had an alert notification timeout set, it was disabled on mine. Guess that essentially disables the settings? Anyway set this to 24 hours and I got an alert on email fairly soon after - thanks for pointing something out that was in clear sight :)

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    Original Message


  • 4.  RE: Clearpass Event viewer errors not emailed?

    Posted Oct 08, 2025 09:03 AM

    Do you have the Messaging configuration done correct under Administration\External Servers\Messaging Setup?



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    Jonas Hammarbäck
    MVP Guru, ACEX, ACDX #1600, ACCX #1335, ACX-Network Security
    Aranya AB
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  • 5.  RE: Clearpass Event viewer errors not emailed?

    Posted Oct 11, 2025 07:28 PM

    also you should be able to sent a test email from the place where you configure messaging server in clearPass



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    Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
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    Original Message


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