Security

 View Only
  • 1.  Clearpass generate token issue

    Posted Apr 14, 2023 12:09 PM

    We've been having an issue with the Software Updates page where when it requests to generate token we get the following error:

    Unexpected refresh response: [{"type":"http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html","title":"Bad Request","status":400,"details":"unknown, invalid, or expired refresh token"}]



  • 2.  RE: Clearpass generate token issue

    Posted Apr 14, 2023 01:55 PM

    Version?  Patch?  




  • 3.  RE: Clearpass generate token issue

    Posted Apr 17, 2023 08:15 AM

    6.10.6.186545 VM




  • 4.  RE: Clearpass generate token issue

    Posted Apr 15, 2023 05:03 PM

    Had this kind of issues many times for different reasons (not special the logging in your message).
    Troubleshooting approach:

    1. Be sure that ClearPass can reach the internet.
    2. Is your support contract active and bound to your ASP account.
    3. Call Aruba Support to help you fix it.

    Most likely this could be a issue in the Aruba back-end systems and Aruba Support is needed to fix it.



    ------------------------------
    Marcel Koedijk | MVP Expert 2023 | ACEP | ACMP | ACCP | ACDP | Ekahau ECSE | Not an HPE Employee | Opinions are my own
    ------------------------------



  • 5.  RE: Clearpass generate token issue

    Posted Apr 17, 2023 08:32 AM

    This is my speculation as well.  We have a ticket with atac.  They wanted us to try logging in and connecting via an incognito tab-same results.