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  • 1.  ClearPass Guest translation to unsupported language

    Posted Jan 15, 2025 04:42 AM

    Hi

    A customer with offices in several European countries would like to translate the guest facing captive portals to the local languages.

    Swedish and German are supported but Finnish is not one of the supported languages. Possibly there are more languages

    Is there a way to add a new language pack to ClearPass Guest and can I do it myself?



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    Jonas Hammarbäck
    MVP Guru 2024, ACEX, ACDX #1600, ACCX #1335, ACX-Network Security, Aruba SME, ACMP, ACSA
    Aranya AB
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  • 2.  RE: ClearPass Guest translation to unsupported language

    Posted Jan 15, 2025 04:47 AM

    Hi Jonas,

    It is possible to duplicate an existing language pack as a starter to create new ones. See the documentation here: https://www.arubanetworks.com/techdocs/ClearPass/6.12/Guest/Content/Configuration/CreateEditTranslationPack.htm#:~:text=To%20create%20or%20edit%20a,Language%20Pack%20Configuration%20form%20opens.&text=Name%20of%20the%20language%20pack%20you%20used%20as%20a%20basis.


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  • 3.  RE: ClearPass Guest translation to unsupported language

    Posted Jan 15, 2025 05:45 AM

    After that, if you enable the Translation Assistant 'Show Text IDs'; you will see with each text what is the corresponding ID for the backend pages.

    For the end-user facing guest pages, you would need to enable the 'Show translate links'.



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    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 4.  RE: ClearPass Guest translation to unsupported language

    Posted Jan 15, 2025 07:32 AM

    When you get used to it it's quite intuitive. And it's working very well.

    I did translation for my customers not just for portals but also for operators, receptionist and helpdesk forms.

    Best, Gorazd



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    Gorazd Kikelj
    MVP Guru 2024
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  • 5.  RE: ClearPass Guest translation to unsupported language

    Posted Jan 15, 2025 07:34 AM

    Just be very careful to use the correct language codes for Clearpass to be able to recognize new language(s).

    At the beginning I mess up language codes and was not able to get translated text to shown on the client.

    Best, Gorazd 



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    Gorazd Kikelj
    MVP Guru 2024
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    Original Message


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