If you see a MAC address, you probably have MAC authentication (and/or MAC Caching). On MAC authentication you can in your enforcement profile return the IETF:Username attribute with the username of your guest (from endpoint database or guest database).
That is something an Aruba partner should be able to configure, if you don't know how to do this yourself.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Jul 11, 2023 11:04 AM
From: snydosaurus
Subject: Clearpass - I must be missing something? Access Tracker and Username
We have a new implementation of CPPM for wired and wireless NAC. I can't figure out how to understand Access Tracker under Live Monitoring. For example, we have two types of guest users; true guest users that use the captive portal to request access via sponsor email, and employees that want to access the guest network for their personal BYOD for extended periods of time. Although it seems to work as expected, I can't figure out how to get the user name to appear on Access Tracker (CPPM\Monitoring\Live Monitoring\Access Tracker. I have the following columns listed: Server name | Source | Username | Services | Login Status | Request Timestamp. The username column just shows the MAC address of the device. Why doesn't it show the AD-authenticated name of the employee, or the information entered via guest portal?
Thanks in advance