Training, Certification & Career

Dear team,

In CPPM event viewer i find the below error message can you help me to solve this issue 

"Failed to get support end date for ClearPassPlatform license.Unauthorized request, please generate token for HPE Passport Credentials"

This message means that you have not linked ClearPass to your HPE Support account. You won't be able to update without that.

Under Administration - Agents and Software Updates -> Software Updates, register with your HPE Passport by pressing the 'Generate Token' Button. 

Dear team,

In CPPM event viewer i find the below error message can you help me to solve this issue 

"Failed to get support end date for ClearPassPlatform license.Unauthorized request, please generate token for HPE Passport Credentials"

Hello Herman,

Thank you so much for your response. I followed the steps you mentioned, but the problem still exists for some licenses, even though I don't receive this error for others.

This message means that you have not linked ClearPass to your HPE Support account. You won't be able to update without that.

Under Administration - Agents and Software Updates -> Software Updates, register with your HPE Passport by pressing the 'Generate Token' Button. 

Dear team,

In CPPM event viewer i find the below error message can you help me to solve this issue 

"Failed to get support end date for ClearPassPlatform license.Unauthorized request, please generate token for HPE Passport Credentials"

Hi Mohamed,

I had similar issues and solved it with TAC. So i would recommend you to check with TAC in order to have it fixed fully.

Hello Herman,

Thank you so much for your response. I followed the steps you mentioned, but the problem still exists for some licenses, even though I don't receive this error for others.

This message means that you have not linked ClearPass to your HPE Support account. You won't be able to update without that.

Under Administration - Agents and Software Updates -> Software Updates, register with your HPE Passport by pressing the 'Generate Token' Button. 

Dear team,

In CPPM event viewer i find the below error message can you help me to solve this issue 

"Failed to get support end date for ClearPassPlatform license.Unauthorized request, please generate token for HPE Passport Credentials"