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  • 1.  Clearpass wired guest+CoA with comware7

    Posted Dec 05, 2025 08:37 AM

    Hi everyone,
    I'm setting up a captive portal with ClearPass and a Comware7 switch.
    After logging in, the user gets the message "required parameters unavailable."
    I've already reviewed and configured the page, including some tips I found here in the forum, but I still can't find the issue.
    In Access Tracker and in the ClearPass logs, I don't see anything useful.
    I'm using this same guest page to authenticate users on an ArubaCX switch without any problems, and I can see that the parameters are the same.
    Anyone have any suggestions?



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  • 2.  RE: Clearpass wired guest+CoA with comware7

    Posted Dec 08, 2025 08:07 AM

    Did you check Wired Policy Enforcement guide?

    For comware portal settings are different.

    Best, Gorazd



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    Gorazd Kikelj
    MVP Guru 2025
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  • 3.  RE: Clearpass wired guest+CoA with comware7

    Posted Dec 08, 2025 09:46 AM
    Hi Gorazd,
    Yes, i tested both the Aruba and HPE vendors, and I got the same error with both. Since changing the vendor didn't make any difference, I decided to keep the Aruba vendor.

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    Original Message


  • 4.  RE: Clearpass wired guest+CoA with comware7

    Posted Dec 08, 2025 11:01 AM

    I have seen this message when there is no MAC address added in the redirect. You may try to add ?mac=00:00:00:00:00:00 at the end of you redirect URL to make something available there; or better if you could find a setting in Comware to include the MAC address in the URL redirect. By adding the dummy MAC address of all zeroes, you at least know if this is the issue.



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    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 5.  RE: Clearpass wired guest+CoA with comware7

    Posted Dec 09, 2025 08:58 AM

    Hi,

    I redirected as shown in the image below:

    If I added the MAC address, it appeared like this to the client.

    However, I keep receiving the same error message.

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    Original Message


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