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  • 1.  CLI Command to know users's Device serial number

    Posted Jan 27, 2021 04:23 AM
    Dear all 

    is there any command to know the user's devices serial numbers? 


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    Omarrsd
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  • 2.  RE: CLI Command to know users's Device serial number

    Posted Jan 27, 2021 05:26 AM
    Edited by Craig Syme Jan 27, 2021 05:27 AM
    The end users device?  If you want to know the serial number of a Aruba-OS switch it is #show system
    If you want to know for an AOS Controller it is #show inventory

    ​What is the device type in question?

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    Craig Syme
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  • 3.  RE: CLI Command to know users's Device serial number

    Posted Jan 27, 2021 05:32 AM
    serial number of client 's device (IPAD, Tablet, Laptop) etc which is connecting to SSIDs. 




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    Omar Rasheed
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  • 4.  RE: CLI Command to know users's Device serial number

    Posted Jan 27, 2021 05:33 AM
    Yes theeEnd user devices .

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    Omar Rasheed
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  • 5.  RE: CLI Command to know users's Device serial number

    Posted Jan 27, 2021 07:40 PM
      |   view attached
    Hey Omar, 
    There is no CLI command in Aruba Controller to know the "End User" device serial no.
    But Aruba ClearPass can help you get this information(eg: Unique Device ID), by leveraging profiling. See attached screenshot!

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    Kapildev Erampu
    PreSales Consultant
    Aruba, a Hewlett Packard Enterprise company
    Sydney, Australia.
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  • 6.  RE: CLI Command to know users's Device serial number

    Posted Jan 28, 2021 12:10 AM
    Thanks Dear. 


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    Omar Rasheed
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  • 7.  RE: CLI Command to know users's Device serial number

    Posted Jan 28, 2021 07:06 AM
    End user devices in general don't expose their serial number to the outside world, which is obvious as it may be used to track devices in all kinds of processes like asset management. A device on the network just exposes its MAC address and in many cases their configured hostname. Access to the device serial number may be possible if you have software running on the device, like shown above with Onboard. But even not all devices have the serial number software-accessible, it may be just on the sticker that is on the device or even on the box that the device came in.

    Most tracking is done through the device MACaddress, which you may be able to map to an asset tag or device serial number if you have that stored somewhere.

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
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