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  • 1.  CNX Cloud auth with SMS verify requires external provider?

    Posted Mar 19, 2026 04:26 PM

    I'm working on getting "Guest Cloud Auth" working in CNX as we have used that extensively in Classic Central.

    In Classic Central when I require users to verify their registration with an SMS code, Central forwards that SMS without any external SMS providers configured.

    In CNX I have yet to recieve an SMS with a code, and in the messaging profile windows it says an external SMS provider is needed. Does that mean CNX requires a Twillo acount now to use SMS verification in Cloud auth?



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  • 2.  RE: CNX Cloud auth with SMS verify requires external provider?

    Posted Mar 19, 2026 05:31 PM

    yes that is my understanding that organisations should bring their own SMS to be able to send SMS in Central NAC. 



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  • 3.  RE: CNX Cloud auth with SMS verify requires external provider?
    Best Answer

    Posted Mar 24, 2026 06:09 AM

    From what I have understood there are more and more countries where SMS is being blocked unless you as company are registered locally with the government. That means that HPE sending out SMS on behalf is becoming problematic; and the new Central NAC is considered a good moment to address that issue. Also, many customers prefer to see the SMS coming out of their own name instead of HPE. The solution for that would be that customers use their own SMS services, where currently Twilio is the provider of choice.



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    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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