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Connected, Intermittent connectivity issue

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  • 1.  Connected, Intermittent connectivity issue

    Posted Apr 10, 2023 10:52 AM

    Hi All,

    We are using Aruba 515 AP and the total number is 6 on different floors. Some users are facing Intermittent connectivity issues (internet). please let me know how we can troubleshoot this issue. 



  • 2.  RE: Connected, Intermittent connectivity issue

    Posted Apr 11, 2023 05:32 AM

    What firmware is running?
    Are the APs deployed as Instant AP? Or with a controller?
    Do you see your APs maybe rebooting? Do you see errors on the wired switch ports?
    If in Instant mode, are you sure that all APs have your client VLANs tagged on the uplink port?
    What are the wireless channels that the clients connect to?
    The clients that are facing the issue, are those the same types of clients? Or connected to the same APs?
    If the APs are managed by Aruba Central, check the AI Insights for possible problem reasons.

    It can be basically anything based on the description 'some users are facing intermittent connectivity issues'. It may be best to work with your Aruba reseller to check the depolyment for the points above and more.



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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