Did you check this thread:
https://community.arubanetworks.com/discussion/user-roles-and-policy-not-applied
Is it something related to this, because there would not be any known reason for that.

Which verison of OS are you running?
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Shpat | ACEP | ACMP | ACCP | ACDP
Just an Aruba enthusiast and contributor by cases
If you find my comment helpful, KUDOS are appreciated.
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Original Message:
Sent: Feb 18, 2025 11:43 AM
From: osman elhanafy
Subject: Controller Roles and policies issue
Yes, I can create new roles and policies
Original Message:
Sent: Feb 18, 2025 11:40 AM
From: shpat
Subject: Controller Roles and policies issue
Do you have PEF License enabled?
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Shpat | ACEP | ACMP | ACCP | ACDP
Just an Aruba enthusiast and contributor by cases
If you find my comment helpful, KUDOS are appreciated.