Security

Hello,

CPPM 6.9.2

Just a quick one I think - in Access Tracker the date and time recorded as the Request Timestamp can sometimes (but not always) be hours different to the date and time recorded in the Computed Attributes, I just wondered why this is? Is the latter a reference to the time the session started or something like that?

Thanks,

Guy

------------------------------
Guy Goodrick
------------------------------

Do you have a screenshot example?

------------------------------
Tim C
------------------------------

Original Message:
Sent: Feb 11, 2021 04:17 PM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hello,

CPPM 6.9.2

Just a quick one I think - in Access Tracker the date and time recorded as the Request Timestamp can sometimes (but not always) be hours different to the date and time recorded in the Computed Attributes, I just wondered why this is? Is the latter a reference to the time the session started or something like that?

Thanks,

Guy

------------------------------
Guy Goodrick
------------------------------

Hi Tim, yes:



------------------------------
Guy Goodrick
------------------------------

Original Message:
Sent: Feb 11, 2021 07:36 PM
From: Tim C
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Do you have a screenshot example?

------------------------------
Tim C

Original Message:
Sent: Feb 11, 2021 04:17 PM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hello,

CPPM 6.9.2

Just a quick one I think - in Access Tracker the date and time recorded as the Request Timestamp can sometimes (but not always) be hours different to the date and time recorded in the Computed Attributes, I just wondered why this is? Is the latter a reference to the time the session started or something like that?

Thanks,

Guy

------------------------------
Guy Goodrick
------------------------------

I would open a TAC case.

------------------------------
Tim C
------------------------------

Original Message:
Sent: Feb 12, 2021 08:31 AM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hi Tim, yes:

Note - although this is a timeout message we do see these on 'normal' requests as well (we just happened to be investigating timeout messages!), but as I say - not always, sometimes the times match. The set-up for this service (eduroam) is a proxy to our FreeRADIUS servers.

------------------------------
Guy Goodrick

Original Message:
Sent: Feb 11, 2021 07:36 PM
From: Tim C
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Do you have a screenshot example?

------------------------------
Tim C

Original Message:
Sent: Feb 11, 2021 04:17 PM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hello,

CPPM 6.9.2

Just a quick one I think - in Access Tracker the date and time recorded as the Request Timestamp can sometimes (but not always) be hours different to the date and time recorded in the Computed Attributes, I just wondered why this is? Is the latter a reference to the time the session started or something like that?

Thanks,

Guy

------------------------------
Guy Goodrick
------------------------------

Please note that your first screenshot mentions the GMT timezone the second doesn't mention a time zone but is 8 hours off, which corresponds to PST. Are all your systems in the same time-zone? Also, make sure all systems are NTP time synced when you want to do any troubleshooting.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
------------------------------

Original Message:
Sent: Feb 12, 2021 08:31 AM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hi Tim, yes:

Note - although this is a timeout message we do see these on 'normal' requests as well (we just happened to be investigating timeout messages!), but as I say - not always, sometimes the times match. The set-up for this service (eduroam) is a proxy to our FreeRADIUS servers.

------------------------------
Guy Goodrick

Original Message:
Sent: Feb 11, 2021 07:36 PM
From: Tim C
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Do you have a screenshot example?

------------------------------
Tim C

Original Message:
Sent: Feb 11, 2021 04:17 PM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hello,

CPPM 6.9.2

Just a quick one I think - in Access Tracker the date and time recorded as the Request Timestamp can sometimes (but not always) be hours different to the date and time recorded in the Computed Attributes, I just wondered why this is? Is the latter a reference to the time the session started or something like that?

Thanks,

Guy

------------------------------
Guy Goodrick
------------------------------

Ah thank you Herman - that was it, 3 of the boxes had lost their timezone settings for some reason, we did reload them recently for a different reason. I think we have seen this before but had thought the bug had been fixed - we're due to upgrade tomorrow morning anyway so hopefully we won't have this issue again.

Thanks for the pointers

------------------------------
Guy Goodrick
------------------------------

Original Message:
Sent: Feb 15, 2021 04:51 AM
From: Herman Robers
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Please note that your first screenshot mentions the GMT timezone the second doesn't mention a time zone but is 8 hours off, which corresponds to PST. Are all your systems in the same time-zone? Also, make sure all systems are NTP time synced when you want to do any troubleshooting.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Feb 12, 2021 08:31 AM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hi Tim, yes:

Note - although this is a timeout message we do see these on 'normal' requests as well (we just happened to be investigating timeout messages!), but as I say - not always, sometimes the times match. The set-up for this service (eduroam) is a proxy to our FreeRADIUS servers.

------------------------------
Guy Goodrick

Original Message:
Sent: Feb 11, 2021 07:36 PM
From: Tim C
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Do you have a screenshot example?

------------------------------
Tim C

Original Message:
Sent: Feb 11, 2021 04:17 PM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hello,

CPPM 6.9.2

Just a quick one I think - in Access Tracker the date and time recorded as the Request Timestamp can sometimes (but not always) be hours different to the date and time recorded in the Computed Attributes, I just wondered why this is? Is the latter a reference to the time the session started or something like that?

Thanks,

Guy

------------------------------
Guy Goodrick
------------------------------

I have not heard this as a known issue. If you are upgrading anyway, please report to Aruba TAC if you see any of your boxes losing configuration again after the upgrade.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
------------------------------

Original Message:
Sent: Feb 15, 2021 06:34 AM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Ah thank you Herman - that was it, 3 of the boxes had lost their timezone settings for some reason, we did reload them recently for a different reason. I think we have seen this before but had thought the bug had been fixed - we're due to upgrade tomorrow morning anyway so hopefully we won't have this issue again.

Thanks for the pointers

------------------------------
Guy Goodrick

Original Message:
Sent: Feb 15, 2021 04:51 AM
From: Herman Robers
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Please note that your first screenshot mentions the GMT timezone the second doesn't mention a time zone but is 8 hours off, which corresponds to PST. Are all your systems in the same time-zone? Also, make sure all systems are NTP time synced when you want to do any troubleshooting.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Feb 12, 2021 08:31 AM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hi Tim, yes:

Note - although this is a timeout message we do see these on 'normal' requests as well (we just happened to be investigating timeout messages!), but as I say - not always, sometimes the times match. The set-up for this service (eduroam) is a proxy to our FreeRADIUS servers.

------------------------------
Guy Goodrick

Original Message:
Sent: Feb 11, 2021 07:36 PM
From: Tim C
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Do you have a screenshot example?

------------------------------
Tim C

Original Message:
Sent: Feb 11, 2021 04:17 PM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hello,

CPPM 6.9.2

Just a quick one I think - in Access Tracker the date and time recorded as the Request Timestamp can sometimes (but not always) be hours different to the date and time recorded in the Computed Attributes, I just wondered why this is? Is the latter a reference to the time the session started or something like that?

Thanks,

Guy

------------------------------
Guy Goodrick
------------------------------

Ok thanks Herman, will do

------------------------------
Guy Goodrick
------------------------------

Original Message:
Sent: Feb 15, 2021 06:39 AM
From: Herman Robers
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

I have not heard this as a known issue. If you are upgrading anyway, please report to Aruba TAC if you see any of your boxes losing configuration again after the upgrade.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Feb 15, 2021 06:34 AM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Ah thank you Herman - that was it, 3 of the boxes had lost their timezone settings for some reason, we did reload them recently for a different reason. I think we have seen this before but had thought the bug had been fixed - we're due to upgrade tomorrow morning anyway so hopefully we won't have this issue again.

Thanks for the pointers

------------------------------
Guy Goodrick

Original Message:
Sent: Feb 15, 2021 04:51 AM
From: Herman Robers
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Please note that your first screenshot mentions the GMT timezone the second doesn't mention a time zone but is 8 hours off, which corresponds to PST. Are all your systems in the same time-zone? Also, make sure all systems are NTP time synced when you want to do any troubleshooting.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Feb 12, 2021 08:31 AM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hi Tim, yes:

Note - although this is a timeout message we do see these on 'normal' requests as well (we just happened to be investigating timeout messages!), but as I say - not always, sometimes the times match. The set-up for this service (eduroam) is a proxy to our FreeRADIUS servers.

------------------------------
Guy Goodrick

Original Message:
Sent: Feb 11, 2021 07:36 PM
From: Tim C
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Do you have a screenshot example?

------------------------------
Tim C

Original Message:
Sent: Feb 11, 2021 04:17 PM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hello,

CPPM 6.9.2

Just a quick one I think - in Access Tracker the date and time recorded as the Request Timestamp can sometimes (but not always) be hours different to the date and time recorded in the Computed Attributes, I just wondered why this is? Is the latter a reference to the time the session started or something like that?

Thanks,

Guy

------------------------------
Guy Goodrick
------------------------------

Just to confirm - the boxes lost timezone again after upgrade so we will open a TAC case

------------------------------
Guy Goodrick
------------------------------

Original Message:
Sent: Feb 15, 2021 06:39 AM
From: Herman Robers
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

I have not heard this as a known issue. If you are upgrading anyway, please report to Aruba TAC if you see any of your boxes losing configuration again after the upgrade.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Feb 15, 2021 06:34 AM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Ah thank you Herman - that was it, 3 of the boxes had lost their timezone settings for some reason, we did reload them recently for a different reason. I think we have seen this before but had thought the bug had been fixed - we're due to upgrade tomorrow morning anyway so hopefully we won't have this issue again.

Thanks for the pointers

------------------------------
Guy Goodrick

Original Message:
Sent: Feb 15, 2021 04:51 AM
From: Herman Robers
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Please note that your first screenshot mentions the GMT timezone the second doesn't mention a time zone but is 8 hours off, which corresponds to PST. Are all your systems in the same time-zone? Also, make sure all systems are NTP time synced when you want to do any troubleshooting.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Feb 12, 2021 08:31 AM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hi Tim, yes:

Note - although this is a timeout message we do see these on 'normal' requests as well (we just happened to be investigating timeout messages!), but as I say - not always, sometimes the times match. The set-up for this service (eduroam) is a proxy to our FreeRADIUS servers.

------------------------------
Guy Goodrick

Original Message:
Sent: Feb 11, 2021 07:36 PM
From: Tim C
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Do you have a screenshot example?

------------------------------
Tim C

Original Message:
Sent: Feb 11, 2021 04:17 PM
From: Guy Goodrick
Subject: Date and time in Access Tracker versus date and time in Computed Attributes

Hello,

CPPM 6.9.2

Just a quick one I think - in Access Tracker the date and time recorded as the Request Timestamp can sometimes (but not always) be hours different to the date and time recorded in the Computed Attributes, I just wondered why this is? Is the latter a reference to the time the session started or something like that?

Thanks,

Guy

------------------------------
Guy Goodrick
------------------------------