Wired Intelligent Edge

Hey,

I'm getting the device registration required prompt again (still?) when I try to download the software for the 8325 switches.  I've had this before and I contacted support and they sent me a 'one time courtesy download link', but it seems like some part of the process is busted.  Can someone look in to this?  I have 6 of the 8325's and they are all registered under my account.  
Someone here said before that the JL625A is the 'bundle part number' that includes the fans, but the switch reports part JL635A.  I'm guessing that's why it isn't matching up. 




I'll put in another TAC request, but I wanted to see if others see similar results?

------------------------------
Phillip Horn
------------------------------

Same problem here with my 8360's, Aruba can you please replace the bundle models by the base models

8360-1# show system
Product Name : JL722A 8360-24XF2C switch

This device registered on ASP : 8360-1 XXXXXXXXX JL722A

ASP want :
Aruba 8360-24XF2C Power to Port 3 Fans 2 PSU Bundle (JL711A)
Aruba 8360-24XF2C Port to Power 3 Fans 2 PSU Bundle (JL710A)

​

------------------------------
Laurent from Brest / France
Network Engineer
------------------------------

Original Message:
Sent: Aug 16, 2021 02:59 PM
From: Phillip Horn
Subject: Downloading Updates for 8325 switches on ASP

Hey,

I'm getting the device registration required prompt again (still?) when I try to download the software for the 8325 switches.  I've had this before and I contacted support and they sent me a 'one time courtesy download link', but it seems like some part of the process is busted.  Can someone look in to this?  I have 6 of the 8325's and they are all registered under my account.  
Someone here said before that the JL625A is the 'bundle part number' that includes the fans, but the switch reports part JL635A.  I'm guessing that's why it isn't matching up. 




I'll put in another TAC request, but I wanted to see if others see similar results?

------------------------------
Phillip Horn
------------------------------

Quick update -- TAC just gave me a serial number for the bundle that I was able to enter in to the system to get the download.  He said you should get an email with the data in it when you place the order (I couldn't find one).  But you might.  :)

------------------------------
Phillip Horn
------------------------------

Original Message:
Sent: Aug 17, 2021 04:58 AM
From: Laurent Tygreat
Subject: Downloading Updates for 8325 switches on ASP

Same problem here with my 8360's, Aruba can you please replace the bundle models by the base models

8360-1# show system
Product Name : JL722A 8360-24XF2C switch

This device registered on ASP : 8360-1 XXXXXXXXX JL722A

ASP want :
Aruba 8360-24XF2C Power to Port 3 Fans 2 PSU Bundle (JL711A)
Aruba 8360-24XF2C Port to Power 3 Fans 2 PSU Bundle (JL710A)

​

------------------------------
Laurent from Brest / France
Network Engineer

Original Message:
Sent: Aug 16, 2021 02:59 PM
From: Phillip Horn
Subject: Downloading Updates for 8325 switches on ASP

Hey,

I'm getting the device registration required prompt again (still?) when I try to download the software for the 8325 switches.  I've had this before and I contacted support and they sent me a 'one time courtesy download link', but it seems like some part of the process is busted.  Can someone look in to this?  I have 6 of the 8325's and they are all registered under my account.  
Someone here said before that the JL625A is the 'bundle part number' that includes the fans, but the switch reports part JL635A.  I'm guessing that's why it isn't matching up. 




I'll put in another TAC request, but I wanted to see if others see similar results?

------------------------------
Phillip Horn
------------------------------

I have opened a case and aruba changed the model reference of one of my device registered from base switch jl722 to bundle JL710  so now I can download. Will try subinterface now :)

------------------------------
Laurent from Brest / France
Network Engineer
------------------------------

Original Message:
Sent: Aug 17, 2021 04:40 PM
From: Phillip Horn
Subject: Downloading Updates for 8325 switches on ASP

Quick update -- TAC just gave me a serial number for the bundle that I was able to enter in to the system to get the download.  He said you should get an email with the data in it when you place the order (I couldn't find one).  But you might.  :)

------------------------------
Phillip Horn

Original Message:
Sent: Aug 17, 2021 04:58 AM
From: Laurent Tygreat
Subject: Downloading Updates for 8325 switches on ASP

Same problem here with my 8360's, Aruba can you please replace the bundle models by the base models

8360-1# show system
Product Name : JL722A 8360-24XF2C switch

This device registered on ASP : 8360-1 XXXXXXXXX JL722A

ASP want :
Aruba 8360-24XF2C Power to Port 3 Fans 2 PSU Bundle (JL711A)
Aruba 8360-24XF2C Port to Power 3 Fans 2 PSU Bundle (JL710A)

​

------------------------------
Laurent from Brest / France
Network Engineer

Original Message:
Sent: Aug 16, 2021 02:59 PM
From: Phillip Horn
Subject: Downloading Updates for 8325 switches on ASP

Hey,

I'm getting the device registration required prompt again (still?) when I try to download the software for the 8325 switches.  I've had this before and I contacted support and they sent me a 'one time courtesy download link', but it seems like some part of the process is busted.  Can someone look in to this?  I have 6 of the 8325's and they are all registered under my account.  
Someone here said before that the JL625A is the 'bundle part number' that includes the fans, but the switch reports part JL635A.  I'm guessing that's why it isn't matching up. 




I'll put in another TAC request, but I wanted to see if others see similar results?

------------------------------
Phillip Horn
------------------------------