If the evaluation license is in the same account that you used to sign in for updates, you should be able to upgrade within the evaluation period.
If someone else generated the license and provided it to you, the license and support status is associated to their account and won't allow updates/upgrades.
It may also be that you activated the license when the clock was set wrong; and you might need to replace the evaluation license with a new one. If you didn't activate the license, that may also be part of the problem. Try to activate the license first in that case.
------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------
Original Message:
Sent: Oct 22, 2025 09:44 PM
From: CHAO HSUAN HSIAO
Subject: evaluation license can be upgrade?
Hi
I built a new cppm vm 6.11.1, and use evaluation license
but can't upgrade to 6.11.12
I also tried to upload 6.11.9、6.11.7, still failed.
-------------------------------------------