Wired Intelligent Edge

 View Only
  • 1.  failed with error code 0x2000000 on management module

    Posted Jun 19, 2023 10:27 AM
    Edited by Thomas Jun 19, 2023 10:30 AM

    Hello all,

    I've got a bunch of Aruba CX6300 Switches, and I've got more and more this error Messages in the logs:

    "hhmd 4605 - - Event|3001|LOG_ERR|STBY|2|Diagnostic tmp1 failed with error code 0x2000000 on management module 1/1" or 2/1 if it is a stacked one.

    There are not from every Switch but there getting more and more. I don't see any failures or issues on these devices. This came up with the Software Version 10.7.xxxx and getting more and more with the version 10.10.xxxx

        

           Can anyone tell me what the cause is for this message?  Could this be a Hardware issue?  How else have also these messages?

    Many thanks and best Regards

    Thomas Odermatt



  • 2.  RE: failed with error code 0x2000000 on management module

    Posted Jun 19, 2023 05:40 PM
    Hi, it could.

    What's the output of show environment temperature CLI command?





  • 3.  RE: failed with error code 0x2000000 on management module

    Posted Jun 20, 2023 03:34 AM

    Here is the return form the cli show environment temperature this stack often reports:

    hhmd 4605 - - Event|3001|LOG_ERR|STBY|2|Diagnostic tmp1 failed with error code 0x2000000 on management module 2/1

    show environment temperature

    Temperature information

    ------------------------------------------------------------------------------

                                                         Current

    Mbr/Slot-Sensor                 Module Type        temperature  Status

    ------------------------------------------------------------------------------

    1/1-PHY-01-04                   line-card-module     44.00 C    normal

    1/1-PHY-05-08                   line-card-module     49.00 C    normal

    1/1-PHY-09-12                   line-card-module     52.00 C    normal

    1/1-PHY-13-16                   line-card-module     52.00 C    normal

    1/1-PHY-17-20                   line-card-module     52.00 C    normal

    1/1-PHY-21-24                   line-card-module     51.00 C    normal

    1/1-PHY-25-28                   line-card-module     53.00 C    normal

    1/1-PHY-29-32                   line-card-module     53.00 C    normal

    1/1-PHY-33-36                   line-card-module     54.00 C    normal

    1/1-PHY-37-40                   line-card-module     52.00 C    normal

    1/1-PHY-41-44                   line-card-module     53.00 C    normal

    1/1-PHY-45-48                   line-card-module     53.00 C    normal

    1/1-Switch-ASIC-Internal        line-card-module     59.25 C    normal

    2/1-PHY-01-04                   line-card-module     50.00 C    normal

    2/1-PHY-05-08                   line-card-module     56.00 C    normal

    2/1-PHY-09-12                   line-card-module     58.00 C    normal

    2/1-PHY-13-16                   line-card-module     59.00 C    normal

    2/1-PHY-17-20                   line-card-module     62.00 C    normal

    2/1-PHY-21-24                   line-card-module     63.00 C    normal

    2/1-PHY-25-28                   line-card-module     60.00 C    normal

    2/1-PHY-29-32                   line-card-module     62.00 C    normal

    2/1-PHY-33-36                   line-card-module     63.00 C    normal

    2/1-PHY-37-40                   line-card-module     63.00 C    normal

    2/1-PHY-41-44                   line-card-module     67.00 C    normal

    2/1-PHY-45-48                   line-card-module     63.00 C    normal

    2/1-Switch-ASIC-Internal        line-card-module     73.62 C    normal

    1/1-CPU                         management-module    58.62 C    normal

    1/1-CPU-Zone-0                  management-module    57.00 C    normal

    1/1-CPU-Zone-1                  management-module    57.00 C    normal

    1/1-CPU-Zone-2                  management-module    57.00 C    normal

    1/1-CPU-Zone-3                  management-module    58.00 C    normal

    1/1-CPU-Zone-4                  management-module    57.00 C    normal

    1/1-DDR                         management-module    51.75 C    normal

    1/1-Inlet-Air                   management-module    34.50 C    normal

    1/1-Mainboard-IBC               management-module    52.00 C    normal

    1/1-Switch-ASIC-Remote          management-module    60.31 C    normal

    2/1-CPU                         management-module    70.81 C    normal

    2/1-CPU-Zone-0                  management-module    67.00 C    normal

    2/1-CPU-Zone-1                  management-module    67.00 C    normal

    2/1-CPU-Zone-2                  management-module    67.00 C    normal

    2/1-CPU-Zone-3                  management-module    68.00 C    normal

    2/1-CPU-Zone-4                  management-module    67.00 C    normal

    2/1-DDR                         management-module    61.25 C    normal

    2/1-Inlet-Air                   management-module    0.00 C     warning

    2/1-Mainboard-IBC               management-module    60.69 C    normal

    2/1-Switch-ASIC-Remote          management-module    74.31 C    normal

    Best regards

    Thomas




  • 4.  RE: failed with error code 0x2000000 on management module

    Posted Jun 20, 2023 07:34 AM

    Hello Thomas,

    According to the output it looks like this is the problematic sensor:

    2/1-Inlet-Air                   management-module    0.00 C     warning

    You should contact TAC and open the case and they will check the support files or fastlogs to confirm this issue. 



    ------------------------------
    Toni
    ------------------------------



  • 5.  RE: failed with error code 0x2000000 on management module
    Best Answer

    Posted Jun 20, 2023 08:41 AM
    Given that particular reading, it's likely an Hardware issue (temperature probe). Good to contact the Aruba TAC and open a case, they will guide you about what's next (diagnostic, RMA or whatever else it will be necessary to solve your issue).





  • 6.  RE: failed with error code 0x2000000 on management module

    Posted Jun 21, 2023 02:44 AM

    Thanks for the answer I'll open an RMA