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hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

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  • 1.  hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

    Posted Nov 19, 2024 05:07 PM

    Really scratching my head here and wondering if it is me who lost it completely. Not sure yet if the issue is also showing in AOS10 but I will find that out in a couple of days.

    I notice intermittent hiccups in teams calling, SSH sessions (Linux guys), etc. since we upgraded to the latest AOS8 release. And I am really wondering why the internet is not on fire. No mentions in Airheads, a few in Reddit but not related to the AP505's we have, only in the 6xx series. So it must be me....  ?

    We have around 400 AP's running on different sites. A lot of them are AOS10. But we also have around 150 AOS8 AP's spread over multiple sites. All running fine until last week.

    Due to the CVS that came out, we decided to upgrade to 8.10.0.14, latest LSR. Next day we received some strange notifications. Teams audio and video freeze for around 3 seconds every couple of minutes. Really annoying. We first thought the issues were firewall or Teams related but that was not the case. We patched a laptop directly in the client VLAN which is also used by the SSID and the laptop didn't have any issues. 

    We started a teams call with our internal network team to do some sniffing, checking, etc and every time we yelled "Freeze" the Linux guys shouted the same. They are using ssh to their Linux servers and when we have frozen screens, they didn't get any character echo on their screen. After a 3 sec freeze period, the characters appeared (probably TCP retransmit) and the Teams video came back.

    We had this on different sites. Upgrading to the last SSR software version gave the same result. It was solved after we went back to an older software version.

    We are running mostly on 505's. What am I missing here.... what is going on... why does it look that I am the only one having this issue (ok, this morning I college of another company mentioned he had the same issue but that is only one.....)

    I have tried the search button in this forum. Tried reddit as well. Really can't find anything related to this issue. You really notice a 3 second freeze... why is it only me.... :-)

    Cheers,

    Dennis



  • 2.  RE: hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

    Posted Nov 20, 2024 11:26 AM

    Have you opened a case with TAC?



    ------------------------------
    Carson Hulcher, ACEX#110
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  • 3.  RE: hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

    Posted Nov 22, 2024 08:45 AM

    Hi Chulchur,

    Thanks for your reply. And ofcource it is best path to follow. Yet, our experience with Aruba TAC hasn't been that great compared to the answers I sometimes get from Reddit or the airheads community. I will sure open a TAC case soon. Wednesday, I noticed the exact same issue with AOS10 on our 505's.  Even after a reboot, the issues were very visible. So I went back to 10.4.1.4. and my customer was very happy. I am trying to build a case here with reproducable findings. 

    Again, you are 100% right with your answer but I am very afraid the case might end with up me spending hours with TAC on wireshark and Ekahau sniffing.... on the other hand, already doing that... :-)




  • 4.  RE: hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

    Posted Nov 21, 2024 09:22 AM

    I can just say that we are running on 8.12.0.3 for two weeks now, and are facing no issues like you describe.

    We are using 515 and 635 APs.




  • 5.  RE: hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

    Posted Nov 22, 2024 08:53 AM

    Hi MPieter, Thanks for your reply. I really can't put the finger on the problem. I have lot's of 505's and a view 515's. All with the same issue. Meanwhile, I found others having the same issue with 515's. So I am not the only one. Yet, why is it that you have no issues at all. What is the difference between your configuration and mine. Do you use airslice or other fancy stuff because that is what I find in three year old postings. Do I have a combination of confguration options that might cause this bug to appear this way and not on your site becasue you haven't enabled a certain option  :-)

    I am trying a clean install in my lab now and will enable/disable some options. hopefully I find the spark that creates my fire.... 

    Again, thanks for your reply. Everything helps.




  • 6.  RE: hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

    Posted Nov 21, 2024 02:56 PM

    We are experiencing the same issue. We upgraded  from 8.10.0.12 to 8.10.0.14 because of a CVE. We have clients getting pingdrops to their gateway and skype audio / video freezes.