Hi! first you should register your product (the HPE OfficeConnect 1920 24G PoE+ (370W) Switch with SKU JG926A) on the HPE My Networking Portal (part of HPE Support) here...so first you need to create an account on that portal (select Access and then Create...as Customer/Owner of an HPE Networking product...you're clearly entitled to create a new account if you haven't done it before) and, once you are granted the access, you will be able to register your product and manage it (RMA, etc.).