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Hi all, I have done a regular hpe site signup by entering a company email as described in the notices, I can safely access the hpe.com domain, but I have never been able to complete the signup process in the sub domain networkingsupport.hpe.com. I am literally stuck at the onboarding->email validation screen. Basically the system alerts me that an email was sent with the activation link but this email (that a company email) never got to me. Needless to say, I tried several times to push the system to send me this email by pressing the resend email button but I couldn't budge the situation, I checked my mail server , spam folder several times without success. I opened a support ticket to unblock the situation but it's been more than 7 days and no one has been able to resolve. I have received several comforting emails from support about taking care of the problem but unfortunately until today they have not been able to unblock the situation. Does anyone have an idea how to overcome this strange situation? Thank you in advance for your answers.

Maybe work with your local HPE/Aruba representative, or escalate the support ticket.

Hi all, I have done a regular hpe site signup by entering a company email as described in the notices, I can safely access the hpe.com domain, but I have never been able to complete the signup process in the sub domain networkingsupport.hpe.com. I am literally stuck at the onboarding->email validation screen. Basically the system alerts me that an email was sent with the activation link but this email (that a company email) never got to me. Needless to say, I tried several times to push the system to send me this email by pressing the resend email button but I couldn't budge the situation, I checked my mail server , spam folder several times without success. I opened a support ticket to unblock the situation but it's been more than 7 days and no one has been able to resolve. I have received several comforting emails from support about taking care of the problem but unfortunately until today they have not been able to unblock the situation. Does anyone have an idea how to overcome this strange situation? Thank you in advance for your answers.

Thank you for your reply, if I have written here it is because the support ticket has not resolved anything in 20 days, I am a patient person, but I would like to find a solution, if you give me an email of a manager where I can report the ticket number or recommend another procedure perhaps I could unblock the situation.

Maybe work with your local HPE/Aruba representative, or escalate the support ticket.

Hi all, I have done a regular hpe site signup by entering a company email as described in the notices, I can safely access the hpe.com domain, but I have never been able to complete the signup process in the sub domain networkingsupport.hpe.com. I am literally stuck at the onboarding->email validation screen. Basically the system alerts me that an email was sent with the activation link but this email (that a company email) never got to me. Needless to say, I tried several times to push the system to send me this email by pressing the resend email button but I couldn't budge the situation, I checked my mail server , spam folder several times without success. I opened a support ticket to unblock the situation but it's been more than 7 days and no one has been able to resolve. I have received several comforting emails from support about taking care of the problem but unfortunately until today they have not been able to unblock the situation. Does anyone have an idea how to overcome this strange situation? Thank you in advance for your answers.

You can ask the case owner to escalate the ticket. And in the case updates (mail or portal) there should be manager contact details.

If that doesn't work, and you don't have contact information for the HPE Aruba account team in your country, please send me a personal message via the community and I'll try to find the right person in your country.

Thank you for your reply, if I have written here it is because the support ticket has not resolved anything in 20 days, I am a patient person, but I would like to find a solution, if you give me an email of a manager where I can report the ticket number or recommend another procedure perhaps I could unblock the situation.

Maybe work with your local HPE/Aruba representative, or escalate the support ticket.

Hi all, I have done a regular hpe site signup by entering a company email as described in the notices, I can safely access the hpe.com domain, but I have never been able to complete the signup process in the sub domain networkingsupport.hpe.com. I am literally stuck at the onboarding->email validation screen. Basically the system alerts me that an email was sent with the activation link but this email (that a company email) never got to me. Needless to say, I tried several times to push the system to send me this email by pressing the resend email button but I couldn't budge the situation, I checked my mail server , spam folder several times without success. I opened a support ticket to unblock the situation but it's been more than 7 days and no one has been able to resolve. I have received several comforting emails from support about taking care of the problem but unfortunately until today they have not been able to unblock the situation. Does anyone have an idea how to overcome this strange situation? Thank you in advance for your answers.