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  • 1.  im getting a message of account is no longer authorized please regenerate a token

    Posted Dec 14, 2022 09:04 PM
    Hello
    Im getting that message in one of the clearpass in the software update



    if i do check update i get expired credentials

    Is this something that only the TAC can solve? or there is something i can do?


  • 2.  RE: im getting a message of account is no longer authorized please regenerate a token

    Posted Dec 15, 2022 02:36 AM
    Hello,

    Just click on the Generate button on right and then enter your HPE credentials.

    The Token has to be renewed at some interval (unknown)


  • 3.  RE: im getting a message of account is no longer authorized please regenerate a token

    Posted Dec 15, 2022 04:17 AM
    Hi

    If you get a message about expired credentials you have to change the password. I have been working with ClearPass more than 10 years, but I'm still confused about how the mapping is done from this token generation to the accounts in the background.

    Some customers are using the account in the ASP portal, https://asp.arubanetworks.com Login in to this web site and change the password
    Other cosutomers are using an account in the old My Networking Portal, https://mnp.arubanetworks.com, log in to this site and change the password.

    For some reason it looks like it's not the same account database.

    ------------------------------
    Best Regards
    Jonas Hammarbäck
    ACCX #1335, ACMP, ACDP, ACNSP, ACEP, ACSA
    Aranya AB
    If you find my answer useful, consider giving kudos and/or mark as solution
    ------------------------------



  • 4.  RE: im getting a message of account is no longer authorized please regenerate a token
    Best Answer

    Posted Dec 15, 2022 04:26 AM
    This has changed (I think in ClearPass 6.10). As Christian mentioned above, there is now an (API) token which is generated based on your Single Sign On with HPE, the same that you use to access the Aruba Support Portal. You no longer need to enter your account details in ClearPass, and the token should also not expire if you need to change your password, which was one of the main annoyances with the older system. I've noticed that occasionally the token expires especially in earlier versions of ClearPass 6.10 and clusters. If that happens you press the Generate Token button, it will do an SSO (or not if you are logged in already to ASP) and you are done.

    Note that you should have an active support contract in the ASP account that you use to generate the token, and the support contract has not expired.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 5.  RE: im getting a message of account is no longer authorized please regenerate a token

    Posted Dec 15, 2022 04:59 PM
    Thanks you all
    everything worked good!
    Original Message


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