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MSM 760 reboot issue

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  • 1.  MSM 760 reboot issue

    Posted Mar 23, 2012 10:32 AM

    Hi,

     

    Our MSM760 controller is starting to reboot itself. First a lot of radius messages are filling op the logs, and then the following:

     

    Mar 22 11:37:11 warning   kernel       Process radiusd has exceeded its data memory limit of 8000K bytes, while incr 8044K bytes

    Mar 22 11:37:11 warning   monitord     Unexpected termination for process 'radiusd -d /tmp/raddb -f -l syslog' [pid 18400, up for 18 sec(s)]

    Mar 22 11:37:11 info monitord     Normal RESTART initiated (reason=excessive restarts, 20 restarts in 5 minutes after 30 minutes of uptime)

    Mar 22 11:37:14 info monitord     MSM760 is restarting

    Mar 22 11:37:14 info iprulesmgr   Trigger publicAccessStatusChangedTrap (status='Down',changed-cause='Service Shutdown').

    Mar 22 11:37:14 info iprulesmgr   Access Controller is shutting down.

     

    We are running version 5.5.3.0-01-10326

     

    What can be the cause of all the radius messages. We are using WPA and Active Directory authentication.



  • 2.  RE: MSM 760 reboot issue

    Posted Mar 23, 2012 12:26 PM

    We're currently working through several RADIUS related issues with HP at the moment, one of which has been described as this in their bug tracking system:

     

    109750	freeradius exceeds data memory limit under heavy load

    We were given a Proof of Fix build to address some of these issues. Have you tried raising a support call?

     

    Paul



  • 3.  RE: MSM 760 reboot issue

    Posted Mar 25, 2012 11:16 AM

    What bug tracking system?



  • 4.  RE: MSM 760 reboot issue

    Posted Mar 26, 2012 04:51 AM

    Their internal one.