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No IP on Polycom IP phone

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  • 1.  No IP on Polycom IP phone

    Posted Oct 24, 2017 08:48 AM

    I need a small support from you it will be great help to me. We have 3Com/HP access switches in our environment. We are using ip phones on these switches and all are working fine.

    Recently, we have purchased new ip phone from Polycom with mac address as 64167F0797AC which has been added in the configuration but to our surprise on 4th floor it is working fine but on 2nd floor it’s not working.

    Request your help in this regard please.

    4th Floor Configuration
    acl number 3997
    rule 0 permit ip dscp ef
    rule 1 permit tcp destination-port eq www
    rule 2 permit udp destination-port eq snmp
    rule 3 permit udp destination-port eq snmptrap
    rule 4 permit ip dscp cs6
    rule 5 permit ip dscp cs7

    acl number 4999
    rule 0 permit type 8868 ffff
    rule 1 permit source 00e0-bb00-0000 ffff-ff00-0000
    rule 2 permit source 0003-6b00-0000 ffff-ff00-0000
    rule 3 permit source 00e0-7500-0000 ffff-ff00-0000
    rule 4 permit source 00d0-1e00-0000 ffff-ff00-0000
    rule 5 permit source 0001-e300-0000 ffff-ff00-0000
    rule 6 permit source 000f-e200-0000 ffff-ff00-0000
    rule 7 permit source 0060-b900-0000 ffff-ff00-0000
    rule 8 deny dest 0000-0000-0000 ffff-ffff-ffff

    qos-profile default
    packet-filter inbound link-group 4999 rule 8
    traffic-priority inbound ip-group 3997 rule 0 cos voice
    traffic-priority inbound ip-group 3997 rule 4 cos network-management
    traffic-priority inbound ip-group 3997 rule 5 cos network-management
    traffic-priority inbound link-group 4999 rule 0 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 1 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 2 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 3 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 4 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 5 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 6 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 7 dscp ef cos voice

    vlan 110
    description HQ-4L-110-DATA             

    vlan 111
    description HQ-4L-111-VOICE

    vlan 254
    description management

    interface Vlan-interface1
    ip address dhcp-alloc

    interface Ethernet1/0/1
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 111 tagged
    port hybrid vlan 110 untagged
    undo port hybrid vlan 1
    port hybrid pvid vlan 110
    broadcast-suppression pps 3000         
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface Ethernet1/0/48
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 111 tagged
    port hybrid vlan 110 untagged
    undo port hybrid vlan 1
    port hybrid pvid vlan 110
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface GigabitEthernet1/0/49
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 110 to 111 254
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to SW-DAM-HQ-1L-BB1
    lacp enable
    port link-aggregation group 1           
    apply qos-profile default
    dldp enable

    interface GigabitEthernet1/0/50
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 110 to 111 254
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to SW-DAM-HQ-1L-BB2
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet1/0/51

    interface GigabitEthernet1/0/52

    fabric-port GigabitEthernet1/0/51 enable
    fabric-port GigabitEthernet1/0/52 enable
    undo xrn-fabric authentication-mode

    interface Aux2/0/0                       

    interface Ethernet2/0/1
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 111 tagged
    port hybrid vlan 110 untagged
    undo port hybrid vlan 1
    port hybrid pvid vlan 110
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface Ethernet2/0/2
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 111 tagged
    port hybrid vlan 110 untagged
    undo port hybrid vlan 1
    interface Ethernet2/0/24
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 111 tagged
    port hybrid vlan 110 untagged
    undo port hybrid vlan 1
    port hybrid pvid vlan 110
    broadcast-suppression pps 3000
    undo jumboframe enable                 
    undo voice vlan mode auto
    voice vlan enable
    description AP-DMM-HQ1-4L-72
    apply qos-profile default

    interface GigabitEthernet2/0/25
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 110 to 111 254
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to SW-DAM-HQ-1L-BB1
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet2/0/26
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 110 to 111 254
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to SW-DAM-HQ-1L-BB1         
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet2/0/27

    interface GigabitEthernet2/0/28

    fabric-port GigabitEthernet2/0/27 enable
    fabric-port GigabitEthernet2/0/28 enable
    undo xrn-fabric authentication-mode

    interface NULL0

    ospf 1
    area 0.0.0.0
      network 172.16.50.0 0.0.0.255

    remote-ping-agent enable

    info-center loghost 172.16.21.5 facility local6
    undo info-center enable
                                           
    voice vlan mac-address 0001-e300-0000 mask ffff-ff00-0000 description Siemens AG phone
    voice vlan mac-address 0004-f200-0000 mask ffff-ff00-0000 description Polycom
    voice vlan mac-address 0060-b900-0000 mask ffff-ff00-0000 description Philips and NEC AG phone
    voice vlan mac-address 6416-7f00-0000 mask ffff-ff00-0000 description Polycom VVX
    voice vlan 111 enable

    ip route-static 0.0.0.0 0.0.0.0 10.10.1.254 preference 60

    snmp-agent
    snmp-agent local-engineid 8000002B4001C66496006877
    snmp-agent community read Ars@07
    snmp-agent community write Aws@07
    snmp-agent community read alyoumro
    snmp-agent community write alyoumrw
    snmp-agent sys-info version all
    snmp-agent target-host trap address udp-domain 10.10.10.103 params securityname Ars@07 v2c
    snmp-agent target-host trap address udp-domain 172.16.21.46 params securityname monitor
    snmp-agent target-host trap address udp-domain 172.16.21.5 params securityname monitor
    snmp-agent target-host trap address udp-domain 172.16.50.2 params securityname monitor
    snmp-agent target-host trap address udp-domain 192.168.1.71 params securityname monitor

    user-interface aux 0 7
    authentication-mode scheme
    user-interface vty 0 4                   
    authentication-mode scheme

    return

    2nd Floor Configuration

    acl number 3997
    rule 0 permit ip dscp ef
    rule 1 permit tcp destination-port eq www
    rule 2 permit udp destination-port eq snmp
    rule 3 permit udp destination-port eq snmptrap
    rule 4 permit ip dscp cs6
    rule 5 permit ip dscp cs7

    acl number 4999
    rule 0 permit type 8868 ffff
    rule 1 permit source 00e0-bb00-0000 ffff-ff00-0000
    rule 2 permit source 0003-6b00-0000 ffff-ff00-0000
    rule 3 permit source 00e0-7500-0000 ffff-ff00-0000
    rule 4 permit source 00d0-1e00-0000 ffff-ff00-0000
    rule 5 permit source 0001-e300-0000 ffff-ff00-0000
    rule 6 permit source 000f-e200-0000 ffff-ff00-0000
    rule 7 permit source 0060-b900-0000 ffff-ff00-0000
    rule 8 deny dest 0000-0000-0000 ffff-ffff-ffff

    qos-profile default
    packet-filter inbound link-group 4999 rule 8
    traffic-priority inbound ip-group 3997 rule 0 cos voice
    traffic-priority inbound ip-group 3997 rule 4 cos network-management
    traffic-priority inbound ip-group 3997 rule 5 cos network-management
    traffic-priority inbound link-group 4999 rule 0 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 1 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 2 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 3 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 4 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 5 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 6 dscp ef cos voice
    traffic-priority inbound link-group 4999 rule 7 dscp ef cos voice

    vlan 1
    igmp-snooping enable

    vlan 70
    description HQ-2L-70-DATA

    vlan 71
    description HQ-2L-71-VOICE             

    vlan 100
    description HQ-4R-100-DATA

    vlan 101
    description HQ-1R-101-VOICE

    vlan 254
    description management

    interface Vlan-interface1
    ip address dhcp-alloc

    interface Vlan-interface254
    ip address 10.10.1.70 255.255.255.0

    interface Aux1/0/0

    interface Ethernet1/0/1
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 71 tagged
    port hybrid vlan 70 untagged           
    undo port hybrid vlan 1
    port hybrid pvid vlan 70
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface Ethernet1/0/48
    poe enable                             
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 71 tagged
    port hybrid vlan 70 untagged
    undo port hybrid vlan 1
    port hybrid pvid vlan 70
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface GigabitEthernet1/0/49
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 70 to 71 254
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to (BB2)Port(gig:3/0/0/6)
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable
                                           
    interface GigabitEthernet1/0/50
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 70 to 71 254
    broadcast-suppression pps 3000
    shutdown
    undo jumboframe enable
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet1/0/51
    shutdown

    interface GigabitEthernet1/0/52
    description to (stacked SW2)PORT(GIG:2/0/51)

    fabric-port GigabitEthernet1/0/51 enable
    fabric-port GigabitEthernet1/0/52 enable
    undo xrn-fabric authentication-mode

    interface Aux2/0/0
                                           
    interface Ethernet2/0/1
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 71 tagged
    port hybrid vlan 70 untagged
    undo port hybrid vlan 1
    port hybrid pvid vlan 70
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface Ethernet2/0/48
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 71 tagged
    port hybrid vlan 70 untagged
    undo port hybrid vlan 1
    port hybrid pvid vlan 70
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    description to SW-DAM-HQ-1L-BB1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet2/0/49
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 70 to 71 254     
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to SW-DAM-HQ-1L-BB2
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet2/0/50
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 70 to 71 254
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to SW-DAM-HQ-1L-BB2
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet2/0/51

    interface GigabitEthernet2/0/52
                                           
    fabric-port GigabitEthernet2/0/51 enable
    fabric-port GigabitEthernet2/0/52 enable
    undo xrn-fabric authentication-mode

    interface Aux3/0/0

    interface Ethernet3/0/1
    poe enable
    port link-type hybrid
    port hybrid vlan 71 tagged
    port hybrid vlan 70 untagged
    undo port hybrid vlan 1
    port hybrid pvid vlan 70
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface Ethernet3/0/48
    poe enable
    port link-type hybrid
    port hybrid vlan 71 tagged
    port hybrid vlan 70 untagged
    undo port hybrid vlan 1                 
    port hybrid pvid vlan 70
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface GigabitEthernet3/0/49
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 70 to 71 254
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to SW-DAM-HQ-1L-BB1
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet3/0/50
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 70 to 71 254
    broadcast-suppression pps 3000         
    undo jumboframe enable
    description to SW-DAM-HQ-1L-BB1
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet3/0/51

    interface GigabitEthernet3/0/52

    fabric-port GigabitEthernet3/0/51 enable
    fabric-port GigabitEthernet3/0/52 enable
    undo xrn-fabric authentication-mode

    interface Aux4/0/0

    interface Ethernet4/0/1
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 71 tagged
    port hybrid vlan 70 untagged
    undo port hybrid vlan 1                 
    port hybrid pvid vlan 70
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface Ethernet4/0/24
    poe enable
    stp edged-port enable
    port link-type hybrid
    port hybrid vlan 71 tagged
    port hybrid vlan 70 untagged
    undo port hybrid vlan 1
    port hybrid pvid vlan 70
    broadcast-suppression pps 3000
    undo jumboframe enable
    undo voice vlan mode auto
    voice vlan enable
    apply qos-profile default

    interface GigabitEthernet4/0/25
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 70 to 71 254
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to SW-DAM-HQ-1L-BB1         
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet4/0/26
    port link-type trunk
    undo port trunk permit vlan 1
    port trunk permit vlan 70 to 71 254
    broadcast-suppression pps 3000
    undo jumboframe enable
    description to (BB1)Port(gig:1/0/0/6)
    lacp enable
    port link-aggregation group 1
    apply qos-profile default
    dldp enable

    interface GigabitEthernet4/0/27

    interface GigabitEthernet4/0/28

    fabric-port GigabitEthernet4/0/27 enable
    fabric-port GigabitEthernet4/0/28 enable
    undo xrn-fabric authentication-mode     

    interface NULL0

    voice vlan mac-address 0001-e300-0000 mask ffff-ff00-0000 description Siemens AG phone
    voice vlan mac-address 0004-f200-0000 mask ffff-ff00-0000 description Polycom
    voice vlan mac-address 0060-b900-0000 mask ffff-ff00-0000 description Philips and NEC AG phone
    voice vlan mac-address 6416-7f00-0000 mask ffff-ff00-0000 description Polycom VVX
    voice vlan 71 enable