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  • 1.  Onboard certificate issue after onboarding a device

    Posted Aug 02, 2025 07:57 AM
      |   view attached

    Hi everyone,

    I have successfully deployed all the required components for the onboarding process. However, I encountered an issue after the user provisioning is completed - the client laptop displays the attached error.

    I have verified that the certificate was successfully installed on the client by checking via the MMC console.

    Has anyone faced a similar issue before?



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  • 2.  RE: Onboard certificate issue after onboarding a device

    Posted Aug 04, 2025 04:42 AM

    What product did you use for the onboarding?

    What is the client type/OS? Win 10? Win 11? Other?

    The message tells that Windows can't access the client certificate. It may be that a different SSID was configured (if using ClearPass Onboard; must be exact match in the SSID name, including case-sensitive; so Corporate Wifi vs Corporate WiFi will not work).

    Does it work for other clients/operating system?



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    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 3.  RE: Onboard certificate issue after onboarding a device

    Posted Aug 04, 2025 01:31 PM
    • using cleaprass onboard module to onboard devices.
    • client running windows 11 
    • the same SSID is used as configured in the onboarding network profile 
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    Original Message


  • 4.  RE: Onboard certificate issue after onboarding a device

    Posted Aug 04, 2025 10:15 AM

    Windows 11?  Is the Wi-Fi adapter Wi-Fi 7 (802.11be) perhaps?



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    Carson Hulcher, ACEX#110
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  • 5.  RE: Onboard certificate issue after onboarding a device

    Posted Aug 04, 2025 01:37 PM

    yes windows 11 but the adapter is not WI-Fi 7 (802.11b)

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    Original Message


  • 6.  RE: Onboard certificate issue after onboarding a device

    Posted Aug 04, 2025 01:58 PM
    Edited by CH-89852b Aug 04, 2025 01:58 PM

    What version of ClearPass?

    Same user as was used to perform the Onboard provisioning?  If so, open a case with TAC to determine the issue, you'll need to investigate the logs to figure out where the problem lies.



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    Carson Hulcher, ACEX#110
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    Original Message


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