That's normal ChromeOS behaviour, not an Onboard problem. Chrome doesn't pull the EAP identity out of the cert CN the way the Windows and macOS supplicants do. It uses whatever sits in the Username field of the Wi-Fi policy you push from the Google Admin console, and if that field is empty the user gets prompted.
Fix it in the Admin console network config rather than in ClearPass. Set Username to ${LOGIN_ID} or ${LOGIN_EMAIL} depending on whether your service expects a bare username or a UPN, and set Issuer pattern, Common name to your Onboard signing CA, something like "ClearPass Onboard Local Certificate Authority (Signing)". Without that second bit Chrome may not auto-select the Onboard cert either.
Worth adding for anyone finding this later: Onboard on ChromeOS only works on managed devices with the admin-pushed Chrome extension. Unmanaged Chromebooks can't enrol through Onboard at all.
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Dustin Burns
@Worldcom Exchange, Inc.
If my post was useful accept solution and/or give kudos
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Original Message:
Sent: Jul 30, 2026 05:39 PM
From: AP-qd6358
Subject: OnBoard with Chromebook
Did you ever find a solution to this issue? I've been having the same one.