Good to hear.
Original Message:
Sent: Oct 20, 2023 09:43 AM
From: HB
Subject: remote APs freezed
Yes Chulcher, the lc-rap-pool reconfigured at MC level.
It seems that the problem is mongo db and mongo service that doesn't start. I'm planning a session with tac to try to fix.
Thanks.
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carabina5
Original Message:
Sent: Oct 19, 2023 09:45 AM
From: chulcher
Subject: remote APs freezed
You mean the IP pools were reconfigured at the Mobility Conductor (MCR) level?
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Carson Hulcher, ACEX#110
Original Message:
Sent: Oct 19, 2023 09:36 AM
From: HB
Subject: remote APs freezed
I hope the configuration is correct, the only modified set after the cluster activation is rap pools mooved into MC, no other changes. There is no nat, no public IP.
It seems that service mongo is continuosly restarting... Hope support can fix it.
Thanks
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carabina5
Original Message:
Sent: Oct 18, 2023 11:06 AM
From: chulcher
Subject: remote APs freezed
Assuming your configuration is correct, there should never be a reason to reboot a controller or AP manually during normal operation. That's why I asked if you had a case open with TAC, you've either run into a misconfiguration or a bug.
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Carson Hulcher, ACEX#110
Original Message:
Sent: Oct 18, 2023 10:40 AM
From: HB
Subject: remote APs freezed
Hi,
it's real, unfortunatelly.
TAC opened and searching in logs, asking reports, ecc.
We have disactivated airmatch in conductor configuration, but the behaviour is the same. It's only a little bit better: time to down/up of remote is reduced and less rap stucks in down. But it's not the solution.
We need to know if this is normal (rebooting the conductor raps going down) or not. Campus APs aren't affected, only raps.
In fact, we had rap pools set on controllers, then, with activation of claster, rap pools are set on MC. It is possible that when MC restart it need to restablish the lease of the pool?
Thanks
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carabina5
Original Message:
Sent: Oct 18, 2023 09:47 AM
From: chulcher
Subject: remote APs freezed
Have you opened a case with TAC?
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Carson Hulcher, ACEX#110
Original Message:
Sent: Oct 18, 2023 02:58 AM
From: HB
Subject: remote APs freezed
Hi,
we have an infrastructure with a VM mobility conductor and two physical mobility controllers (in cluster) in version 8.10. There are approximately 1200 APs, of which approximately 1000 are remote. Licenses and resources are adequate, already verified.
We have two problems:
1) some remote APs seem frozen
2) by restarting the conductor all the remote APs go down and return to UP (some stop and must be restarted manually)
1) The access point is seen up by the conductor and the controllers via GUI, also via cli you can see that the session is running on both controllers. Users complain that they can't work (the only way to realize that the AP is blocked).
The access point does not respond to the ping, even from local. The switch port is up and the mac address is on the port.
The only remedy is to turn the access point off and on again, it doesn't work on its own (tried for a day).
2) Having enabled the cluster on the controllers, the access points are expected to remain up either by restarting one of the controllers or by restarting the conductor. In fact, this is the behavior for campuses. All the remotes, however, go down and then return to UP. Some do a real reboot, others just seem to reinitialize vpn.
Is there anyone who has experience with this infrastructure?
Thanks
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carabina5
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