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  • 1.  Remote IP || Connection: Client-IP-Address || does not appear in some requests.

    Posted Oct 27, 2025 01:19 PM

    Our services are categorized based on the client's IP address. However, for some requests, the Connection: Client-IP-Address header is missing, causing service categorization to fail.How to fix this issue 



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  • 2.  RE: Remote IP || Connection: Client-IP-Address || does not appear in some requests.

    Posted Oct 27, 2025 03:19 PM

    Can you send a print screen from Access Tracker, so we can see more details?



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    Shpat | ACEP | ACMP | ACCP | ACDP
    Just an Aruba enthusiast and contributor by cases
    If you find my comment helpful, KUDOS are appreciated.
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  • 3.  RE: Remote IP || Connection: Client-IP-Address || does not appear in some requests.

    Posted Oct 28, 2025 12:37 AM
      |   view attached

    The Computed Attributes tab is not visible, so we are unable to capture the client IP address screenshot

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  • 4.  RE: Remote IP || Connection: Client-IP-Address || does not appear in some requests.

    Posted Oct 28, 2025 01:41 AM

    Check if you have Radius Accounting enabled on the switch from where this Request is coming from. 



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    Shpat | ACEP | ACMP | ACCP | ACDP
    Just an Aruba enthusiast and contributor by cases
    If you find my comment helpful, KUDOS are appreciated.
    ------------------------------



  • 5.  RE: Remote IP || Connection: Client-IP-Address || does not appear in some requests.

    Posted Oct 28, 2025 04:35 AM

    This is tacacs request and issue happening randomly 

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  • 6.  RE: Remote IP || Connection: Client-IP-Address || does not appear in some requests.

    Posted Oct 28, 2025 05:09 AM

    Tacacs has accounting as well. So check if it's enabled there as well.
    What type of switch are you using? 



    ------------------------------
    Shpat | ACEP | ACMP | ACCP | ACDP
    Just an Aruba enthusiast and contributor by cases
    If you find my comment helpful, KUDOS are appreciated.
    ------------------------------



  • 7.  RE: Remote IP || Connection: Client-IP-Address || does not appear in some requests.

    Posted Oct 28, 2025 09:13 AM

    Cisco switches and out of 10 request authentication is failing due to this reason for couple of request .

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  • 8.  RE: Remote IP || Connection: Client-IP-Address || does not appear in some requests.

    Posted Oct 29, 2025 01:06 AM
    Have you configured the accounting
     
    aaa group server tacacs+ TACACS_GRP
     server name TACACS_SERVER
     
    aaa accounting exec default start-stop group TACACS_GRP
    aaa accounting commands default start-stop group TACACS_GRP
    I have checked the configs once again on my Cisco devices, every one of them is sending the Remote IP Address. I have tacacs accounting enabled in all my switches as shared above.


    ------------------------------
    Shpat | ACEP | ACMP | ACCP | ACDP
    Just an Aruba enthusiast and contributor by cases
    If you find my comment helpful, KUDOS are appreciated.
    ------------------------------