Wireless Access

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  • 1.  "Retrieve image failed" error when trying to upgrade the firmware.

    Posted Jan 03, 2021 10:56 PM

    Hello, 

    I'm trying to upgrade Aruba controller from 8.6.0.4 to 8.6.0.6. However, I got this error "Retrieve image failed, please click here to save the log in the popup window." 

    How can I fix this error. Alternatively, where I can download the new firmware to do the manual upgrade?

    Thank you. 

    Huyan



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    huy an
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  • 2.  RE: "Retrieve image failed" error when trying to upgrade the firmware.

    Posted Jan 04, 2021 01:48 AM
    Hi. all firmware can be downloaded from asp.arubanetworks.com

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    Bhavin Bhaga
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  • 3.  RE: "Retrieve image failed" error when trying to upgrade the firmware.

    Posted Jan 04, 2021 07:11 PM
    I followed the links you two advised. However, it asked for a contract to login and download the latest firmware. 

    This is strange for me because in the previous times when I had to update the firmware, I just need to hit automatic update in the controller. Now it showed the errors. 

    How can I download the latest firmware without having an active contract?

    Thank you. 



    Original Message


  • 4.  RE: "Retrieve image failed" error when trying to upgrade the firmware.

    Posted Jan 05, 2021 03:52 AM
    Hi Huyan,

    if you don´t have a valid Service Contract you are not able to download Firmware for Controllers from the support Portal.
    This is what the Service Contract is for TAC Access as well as Software Access.

    Check - https://www.arubanetworks.com/support-services/product-warranties/ for more Details.

    Cheers
    Original Message


  • 5.  RE: "Retrieve image failed" error when trying to upgrade the firmware.

    Posted Jan 04, 2021 03:57 AM
    How are you uploading the firmware image to the controller in the first instance? Also, did you save the log and can you share it? Firmware for controllers can be downloaded from :

    Aruba Support Portal

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    Craig Syme
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