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The Clear Pass captive portal does not work

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  • 1.  The Clear Pass captive portal does not work

    Posted Jul 22, 2024 11:14 AM
    Hello Community:
     
    It has a Huawei brand wireless controller and it is integrated with the clear pass for the captive portal.
     
    But the users connect to the portal's Wi-Fi, it redirects them to the portal, they enter their credentials but they get an error and they do not connect to the internet.
     
    I have the following questions, can a Huawei wireless controller be integrated with Clear Pass for the Quative portal?
     
    Why would that no connection error appear?
     
    regards.
    Electronica20


  • 2.  RE: The Clear Pass captive portal does not work

    Posted Jul 23, 2024 04:16 AM

    With 'an error' it's hard to say something useful on what's going wrong. If you share a screenshot that may help.

    I found this link that describes how to setup external captive portal with ClearPass, so while I don't have any experience with Huawei equipment, it seems to be possible. Did you find/follow that instructions?



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

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