Controllerless Networks

Hi all

I'm trying to download Pegasus 6.5.4.20 for a 103 while logged in to the support portal

I see a 'Unable to download file... we will contact to in 2 business days' message but this has been going on for a week?

Cheers
Rob

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rob rancans
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Do you have active support on that AP? That is required to download from the support portal.

You should be able to download the 'factory image' without a contract, and possibly from there, you may be able to use the in-product update to get to a newer release.

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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Thanks for the reply.

No support contract.

I have 1 standalone test unit that upgraded itself to the latest firmware after a factory reset. I will try the same with the 2 units that are in constant use for WFH to see if they also bring themselves up to date.

Cheers
Rob

------------------------------
rob rancans
------------------------------

Original Message:
Sent: Aug 25, 2021 11:49 AM
From: Herman Robers
Subject: Unable to download Aruba 103 latest firmware

Do you have active support on that AP? That is required to download from the support portal.

You should be able to download the 'factory image' without a contract, and possibly from there, you may be able to use the in-product update to get to a newer release.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------

I can confirm that factory resetting all APs and reconfiguring the first triggered a firmware upgrade to the latest version. APs joined subsequently also updated successfully.

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rob rancans
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Original Message:
Sent: Aug 26, 2021 10:49 AM
From: rob rancans
Subject: Unable to download Aruba 103 latest firmware

Thanks for the reply.

No support contract.

I have 1 standalone test unit that upgraded itself to the latest firmware after a factory reset. I will try the same with the 2 units that are in constant use for WFH to see if they also bring themselves up to date.

Cheers
Rob

------------------------------
rob rancans
------------------------------


Original Message:
Sent: Aug 25, 2021 11:49 AM
From: Herman Robers
Subject: Unable to download Aruba 103 latest firmware

Do you have active support on that AP? That is required to download from the support portal.

You should be able to download the 'factory image' without a contract, and possibly from there, you may be able to use the in-product update to get to a newer release.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.