Wired Intelligent Edge

I am new to the NBX world however not to VoIP. I work for a school that uses Education module servers alongside the NBX appliances. We are having some call quality issues so before I go troubleshooting all over I want the latest software on my stuff. My NBX's are running 6.0.63 and no idea how to check the Education Modules or what I need on there... Can someone point me to a whitepaper on how to properly upgrade NBX along with the Education servers so I don't break something?

Thanks in Advance.

Bryan

On the education server you need to check for WAV and TSP drivers (this need to match you NBX code base). Go to control panel > modem options > advanced > 3Com TSP and check for the version.



Then you need to check for the education software...

Education Module and the NBX is a tricky set up . You have many components to the softwar e.



1. NBX code

2. Tapi code

3. Wav ( windows audio volume code for all audio inboud or outbound on the server )

4. Education Module software



All versions except for the NBX code ( running on the NBX ) should be part of your Education Module server . You should check the software on all of these apps . Issues like you start to describe can be very technically challenging . I would suggest that you open a case with us in order to start you on the right path .

This message was edited by merlin on 10-30-09 @ 7:14 AM