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Wired clients cannot access web GUI or SSH but wired clients on same network can

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  • 1.  Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 10, 2025 03:43 PM

    Hi folks,

    I have a single AP-345 set up and running AOS 8.10.0.6 LSR.  Ever since I set it up 3 years ago, I have been unable to access the managment GUI or SSH to the virtual controller (10.27.7.101) from any wireless client on the main subnet (192.168.1.0/24).  However, any wired client on the exact same network is able to access the GUI and SSH to the VC without issues.

      - "Deny intra VLAN traffic" on the SSID is off.
      - "Access rules" on the SSID are Unrestricted
      - Local authentication with a single user, no RADIUS configured
      - IDS is off

    Is there anything I am missing?
    Thanks!



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  • 2.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 03:51 AM

    What are the user role rules? The access to resources is allowed/deny by role configuration.

    Best, Gorazd



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    Gorazd Kikelj
    MVP Guru 2025
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  • 3.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 02:33 PM
    Edited by thomcat Sep 11, 2025 02:36 PM

    Thanks for the follow up!

    Under Configuration -> Security -> Users, I did not have a single user configured.  I just created a test user, but I do not see any way in the Instant GUI to allow access to management for that test user.

    A quick aside: I just bought an AP-515 and have that added to the virtual controller (10.27.7.102).  I just tried to access the management for that AP, and I can access the web GUI.  

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  • 4.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 03:38 PM

    User roles are not the same as users. User roles can be found under Configuration / Security / Roles. To see what role your client get assigned look into Dashboard / Clients.

    Do you use local dhcp provided by AP or external DHCP?

    Best, Gorazd



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    Gorazd Kikelj
    MVP Guru 2025
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  • 5.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 03:47 PM

    Ahh gotcha, they all get "Role1", which has one access rule: "Allow any to all destinations".

    DHCP is provided by a Palo Alto firewall.

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  • 6.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 03:57 PM

    Just a stupid question. Do client subnet 192.168.1.0/24 has access to AP management network 10.27.7.0?

    Best, Gorazd



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    Gorazd Kikelj
    MVP Guru 2025
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  • 7.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 04:00 PM

    You can play with role assignment rules and put your management user directly to management vlan if you don't want to route all client traffic to management network.



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    Gorazd Kikelj
    MVP Guru 2025
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  • 8.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 04:04 PM

    No worries!  Yes, they do.  The client subnet has both wired and wireless clients, and the wired clients have no trouble accessing the management IP.

    This post is obviously very old and for a 7205 controller instead of an Instant AP virtual controller, but at the bottom it implies that having a AAA/RADIUS server configured is what is necessary to get wireless clients to be able to access the web GUI.  I don't have a RADIUS server spun up, but I can try to get one going if that would fix the issue.

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  • 9.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 04:10 PM

    Use internal server so it will use your locally defined users for authentication.



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    Gorazd Kikelj
    MVP Guru 2025
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  • 10.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 04:13 PM

    Yep!  That's how I have it configured currently.

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  • 11.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 11, 2025 04:19 PM

    I really never need to configure radius server to access gui. What you are describing is like you have the rule to prevent access to the gui like this

    or you can't access 10.x.x.x network from 192.168.x.x. Can you ping VC IP when you are connected to wifi.

    Best, Gorazd



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    Gorazd Kikelj
    MVP Guru 2025
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  • 12.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 12, 2025 10:12 AM
    Here are my configured rules for Role1 and the network configuration.  The VC IP is pingable from wireless clients.


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  • 13.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 12, 2025 12:42 PM

    Any special reason to use Downloadable roles?

    Best, Gorazd 



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    Gorazd Kikelj
    MVP Guru 2025
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  • 14.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 12, 2025 01:16 PM

    Nope, I tried having that setting turned on and off, doesn't affect anything for me

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  • 15.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 13, 2025 04:29 AM

    Do you only have a problem accessing gui/ssh on vc virtual address or also on ap ip address? As you have 1 AP I assume you have 1 ip address.

    You can try factory reset and new setup.

    Best, Gorazd



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    Gorazd Kikelj
    MVP Guru 2025
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  • 16.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can
    Best Answer

    Posted Sep 15, 2025 02:44 AM

    I think this is expected behavior. What may happen is that if the client is in a different VLAN than your management, the traffic will go out, through your firewall, but returned directly as the client is connected to the AP (asymmetric routing). This configuration is 'local-routing' and a kind of optimization. You may try to set 'deny-local-routing' on the SSID, which may only be available through the CLI.

    To enter a manual command via the CLI:

    configure
      wlan ssid-profile <ssid_profile>
        deny-local-routing 
      exit
    commit apply

    This would explain why of you are on the other AP, you can reach the VC as in that case the VC and client are not on the same AP, and your traffic is similar to other wired traffic.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 17.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 16, 2025 02:16 PM

    @HR-abaef5, I cannot thank you enough.  Thank you so much!

    @GorazdKikelj, thank you so much for trying to help!

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  • 18.  RE: Wired clients cannot access web GUI or SSH but wired clients on same network can

    Posted Sep 16, 2025 02:35 PM

    Hi Herman.

    Great insight.

    Best, Gorazd



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    Gorazd Kikelj
    MVP Guru 2025
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