Wireless Access

Hello Team, I have purchased about 6 ARUBA devices from a company, this company sold them to me. I have the receipt. Today I want to connect two Aruba 315 devices to the network and it joins my network, but when I connect them to the Internet they get a different configuration that does not belong to my network. What can I do to unlink it from any other configuration.  I attach the serial numbers of my equipment.  AP ARUBA 315 SN: CNG4J0T9K8, CNMQJ0T51K. How do I delete the configuration?

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First make sure you do a factory reset. If still occurs, you should reach out to the company who sold you them and ask them to remove them from their Central account. If that fails, you can try TAC if you've got proof of purchase and an account with active support. Otherwise, you'll need to block them from reaching Central at your network firewall.

Original Message:
Sent: 4/30/2026 8:21:00 AM
From: schmelzle
Subject: RE: AP 315 configuration unknow.

First make sure you do a factory reset. If still occurs, you should reach out to the company who sold you them and ask them to remove them from their Central account. If that fails, you can try TAC if you've got proof of purchase and an account with active support. Otherwise, you'll need to block them from reaching Central at your network firewall.

There is a process to convert from AP to IAP using an AOS 8 controller. https://airheads.hpe.com/community-home/digestviewer/viewthread?MID=32849#bm902adb41-93fc-4c8f-9720-5c9f1ad7a8fc

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Original Message:
Sent: Apr 30, 2026 10:19 AM
From: yup21581
Subject: AP 315 configuration unknow.

Thanks for your response.   Yesterday we contacted with TAC and their indicate that the device require Aruba Central Controller, questions , is possible convert the device in IAP?. Or not use controller?

 

Thanks for your help,

 

Original Message:
Sent: 4/30/2026 8:21:00 AM
From: schmelzle
Subject: RE: AP 315 configuration unknow.

First make sure you do a factory reset. If still occurs, you should reach out to the company who sold you them and ask them to remove them from their Central account. If that fails, you can try TAC if you've got proof of purchase and an account with active support. Otherwise, you'll need to block them from reaching Central at your network firewall.

Please note that if you have AP-315 (as in not IAP-315), converting into Instant mode is unsupported and may or may not have the desired result. Some people report it works fine, others have issues and can't make it work.

The migration feature in the controller is only officially supported for a migration to AOS10, which goes via Instant mode for practical reasons.

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Herman Robers
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If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Apr 30, 2026 05:37 PM
From: schmelzle
Subject: AP 315 configuration unknow.

There is a process to convert from AP to IAP using an AOS 8 controller. https://airheads.hpe.com/community-home/digestviewer/viewthread?MID=32849#bm902adb41-93fc-4c8f-9720-5c9f1ad7a8fc

Original Message:
Sent: Apr 30, 2026 10:19 AM
From: yup21581
Subject: AP 315 configuration unknow.

Thanks for your response.   Yesterday we contacted with TAC and their indicate that the device require Aruba Central Controller, questions , is possible convert the device in IAP?. Or not use controller?

 

Thanks for your help,