Wireless Access

I have a situation that after many days, the performance of the AP635 drops to about 5Mbps up/down.

eems to be related or triggered by a Microsoft surface pro.

AP635 running version 8.13.1.0_93688

Sometime after 60 days or so, the performance drops from 500Mbps to 5Mbps.

Reboot fixes the issue, it was also in previous 8.12 and earlier.

If the Microsoft surface pro is not on the network, the issue never shows up., That is we can run for years without a reboot. 

Seems like the Microsoft surface pro is potentially causing a resource issue which then cripples the performance.

are you running Instant or controller based AP? if instant are you using Aruba Central for monitoring? 

Does Microsoft surface pro mainly connects to 5GHz band ?

I have a situation that after many days, the performance of the AP635 drops to about 5Mbps up/down.

eems to be related or triggered by a Microsoft surface pro.

AP635 running version 8.13.1.0_93688

Sometime after 60 days or so, the performance drops from 500Mbps to 5Mbps.

Reboot fixes the issue, it was also in previous 8.12 and earlier.

If the Microsoft surface pro is not on the network, the issue never shows up., That is we can run for years without a reboot. 

Seems like the Microsoft surface pro is potentially causing a resource issue which then cripples the performance.

are you running Instant or controller based AP? if instant are you using Aruba Central for monitoring? 

Does Microsoft surface pro mainly connects to 5GHz band ?

I have a situation that after many days, the performance of the AP635 drops to about 5Mbps up/down.

eems to be related or triggered by a Microsoft surface pro.

AP635 running version 8.13.1.0_93688

Sometime after 60 days or so, the performance drops from 500Mbps to 5Mbps.

Reboot fixes the issue, it was also in previous 8.12 and earlier.

If the Microsoft surface pro is not on the network, the issue never shows up., That is we can run for years without a reboot. 

Seems like the Microsoft surface pro is potentially causing a resource issue which then cripples the performance.

are you using Aruba Central or Airwave for mgmt? this is where we can look at the alerts and logs.

is this issue a recent one was there any changes? also what is the output of "show clients" from the AP that the client is connected to?

are you running Instant or controller based AP? if instant are you using Aruba Central for monitoring? 

Does Microsoft surface pro mainly connects to 5GHz band ?

I have a situation that after many days, the performance of the AP635 drops to about 5Mbps up/down.

eems to be related or triggered by a Microsoft surface pro.

AP635 running version 8.13.1.0_93688

Sometime after 60 days or so, the performance drops from 500Mbps to 5Mbps.

Reboot fixes the issue, it was also in previous 8.12 and earlier.

If the Microsoft surface pro is not on the network, the issue never shows up., That is we can run for years without a reboot. 

Seems like the Microsoft surface pro is potentially causing a resource issue which then cripples the performance.

are you using Aruba Central or Airwave for mgmt? this is where we can look at the alerts and logs.

is this issue a recent one was there any changes? also what is the output of "show clients" from the AP that the client is connected to?

are you running Instant or controller based AP? if instant are you using Aruba Central for monitoring? 

Does Microsoft surface pro mainly connects to 5GHz band ?

I have a situation that after many days, the performance of the AP635 drops to about 5Mbps up/down.

eems to be related or triggered by a Microsoft surface pro.

AP635 running version 8.13.1.0_93688

Sometime after 60 days or so, the performance drops from 500Mbps to 5Mbps.

Reboot fixes the issue, it was also in previous 8.12 and earlier.

If the Microsoft surface pro is not on the network, the issue never shows up., That is we can run for years without a reboot. 

Seems like the Microsoft surface pro is potentially causing a resource issue which then cripples the performance.

are you using Aruba Central or Airwave for mgmt? this is where we can look at the alerts and logs.

is this issue a recent one was there any changes? also what is the output of "show clients" from the AP that the client is connected to?

are you running Instant or controller based AP? if instant are you using Aruba Central for monitoring? 

Does Microsoft surface pro mainly connects to 5GHz band ?

I have a situation that after many days, the performance of the AP635 drops to about 5Mbps up/down.

eems to be related or triggered by a Microsoft surface pro.

AP635 running version 8.13.1.0_93688

Sometime after 60 days or so, the performance drops from 500Mbps to 5Mbps.

Reboot fixes the issue, it was also in previous 8.12 and earlier.

If the Microsoft surface pro is not on the network, the issue never shows up., That is we can run for years without a reboot. 

Seems like the Microsoft surface pro is potentially causing a resource issue which then cripples the performance.

if it is a memory leak perhaps you can see some output for "show malloc-state-dump"

you can also run the "show memory" command and observe the output over time.

are you using Aruba Central or Airwave for mgmt? this is where we can look at the alerts and logs.

is this issue a recent one was there any changes? also what is the output of "show clients" from the AP that the client is connected to?

are you running Instant or controller based AP? if instant are you using Aruba Central for monitoring? 

Does Microsoft surface pro mainly connects to 5GHz band ?

I have a situation that after many days, the performance of the AP635 drops to about 5Mbps up/down.

eems to be related or triggered by a Microsoft surface pro.

AP635 running version 8.13.1.0_93688

Sometime after 60 days or so, the performance drops from 500Mbps to 5Mbps.

Reboot fixes the issue, it was also in previous 8.12 and earlier.

If the Microsoft surface pro is not on the network, the issue never shows up., That is we can run for years without a reboot. 

Seems like the Microsoft surface pro is potentially causing a resource issue which then cripples the performance.

are you using Aruba Central or Airwave for mgmt? this is where we can look at the alerts and logs.

is this issue a recent one was there any changes? also what is the output of "show clients" from the AP that the client is connected to?

are you running Instant or controller based AP? if instant are you using Aruba Central for monitoring? 

Does Microsoft surface pro mainly connects to 5GHz band ?

I have a situation that after many days, the performance of the AP635 drops to about 5Mbps up/down.

eems to be related or triggered by a Microsoft surface pro.

AP635 running version 8.13.1.0_93688

Sometime after 60 days or so, the performance drops from 500Mbps to 5Mbps.

Reboot fixes the issue, it was also in previous 8.12 and earlier.

If the Microsoft surface pro is not on the network, the issue never shows up., That is we can run for years without a reboot. 

Seems like the Microsoft surface pro is potentially causing a resource issue which then cripples the performance.