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  • 1.  ClearPass device insight integration failed

    Posted Aug 31, 2025 02:01 AM

    Hey Airheads,

    I'm having problems activating Central Device Insights with a new 6.12.5 installation. 

    PCAPS should traffic resolving and going out but failing with no error logs recorded. 

    Have tried activating lab server using same token and also 6.10 server in customer network and all failed.

    Doubting its a firewall issue as i've tested externally. 

    any ideas?

    TAC case has been open for 4 days with no action or result. 

    Scott



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  • 2.  RE: ClearPass device insight integration failed

    Posted Sep 02, 2025 08:57 AM

    Have you imported the COMODO Domain Validation Secure Server CA (with Usage: Others)?

    Links on the Comodo site appear broken at the moment, but you can simply get it from your browser when you are connected to Central, view the certificate, select the intermediate and export as PEM. If that doesn't work, here is the certificate as well:

    -----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

    (recommended to use a trusted source, like your browser or Comodo once they fixed the download).

    The requirement to install this certificate in the ClearPass Trust List has been documented somewhere, but didn't search for it.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 3.  RE: ClearPass device insight integration failed
    Best Answer

    Posted Sep 10, 2025 07:30 PM

    Hey Herman,

    Thanks for your reply. yes the certs were preloaded and enabled. 

    I think this was a central platform issue at the time. i waited two days for the activation key to refresh , still failed, waited another two days and it mysteriously started working. TAC could not find anything (whether they were even looking - its hard to say). logs from CPPM didn't show anything useful.

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    Original Message


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