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  • 1.  ClearPass not counting license utilization

    Posted Sep 03, 2025 07:10 AM

    Hi

    One of my customers have a ClearPass cluster, version 6.11.10, with mostly C3010 nodes and some C3000V nodes.

    One server is a dedicated Publisher and one a dedicated Insight server. Remaining servers are authentication servers.

    In the cluster we have 2x25k Access licenses. But under the Licensing section there are no used licenses.

    Licenses are activated and have valid support

    The customer have several other regional clusters, all of them are counting license utilization. Any idea why the license isn't counted or is this something for TAC to investigate? 



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    Best Regards
    Jonas Hammarbäck
    MVP Guru, ACEX, ACDX #1600, ACCX #1335, ACX-Network Security
    Aranya AB
    If you find my answer useful, consider giving kudos and/or mark as solution
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  • 2.  RE: ClearPass not counting license utilization

    Posted Sep 03, 2025 08:11 AM

    RADIUS accounting properly configured on the NADs? No firewalls blocking UDP/1813?

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    Original Message


  • 3.  RE: ClearPass not counting license utilization

    Posted Sep 03, 2025 08:24 AM

    Accounting is working normally, and as far as I know RADIUS Accounting isn't needed to count licenses, just to be able to release licenses when a client disconnects. 

    If Accounting isn't enabled the licenses should be allocated for a device for 24 hours.



    ------------------------------
    Best Regards
    Jonas Hammarbäck
    MVP Guru, ACEX, ACDX #1600, ACCX #1335, ACX-Network Security
    Aranya AB
    If you find my answer useful, consider giving kudos and/or mark as solution
    ------------------------------

    Original Message


  • 4.  RE: ClearPass not counting license utilization
    Best Answer

    Posted Sep 03, 2025 10:01 AM
    Edited by Herman Robers Sep 04, 2025 02:37 AM

    I have not seen this before. Indeed, please open a TAC case, or if you are sure you don't violate the license, you may ignore it.

    EDIT: About the discussion above on accounting: accounting is not needed for license counting., it's just that if you don't have accounting, each authenticated device will be counted for 24 hours after the last authentication. With accounting, if there is an accounting STOP, which happens when the client disconnects, the counted license is released immediately. With broken accounting you would expect a higher count, not a zero count.


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    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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    Original Message


  • 5.  RE: ClearPass not counting license utilization

    Posted Dec 18, 2025 05:09 AM

    Any solution with TAC?

    I face the same issue.

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    Original Message


  • 6.  RE: ClearPass not counting license utilization

    Posted Dec 18, 2025 06:30 AM

    I have not opened a ticket with TAC as I'm sure we are note over our current licenses. I have 2x25k but before the counter stopped working we where about 20k in license utilization.



    ------------------------------
    Best Regards
    Jonas Hammarbäck
    MVP Guru, ACEX, ACDX #1600, ACCX #1335, ACX-Network Security
    Aranya AB
    If you find my answer useful, consider giving kudos and/or mark as solution
    ------------------------------

    Original Message


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