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  • 1.  Delay to connect with Clear Pass

    Posted 15 days ago

    Hello,

    I have a ClearPass HA setup (version 6.1.14) in my environment and use OnGuard as the agent to perform health checks on computers.

I am experiencing an issue with a Surface ARM64 device running Windows 11: after restarting and logging into Windows, it does not automatically connect to the Wi-Fi network, even after waiting a while.

I have to disconnect and reconnect the wireless connection for the agent to perform the health check and connect to the network. Do you know what might be causing this?

It works normally on other devices.


  • 2.  RE: Delay to connect with Clear Pass

    Posted 14 days ago

    Please double-check your version. If you are really running ClearPass 6.1.x, that's unsupported for years already.

    If you are on ClearPass 6.11, OnGuard on Windows ARM seems to be supported. However connecting to the WiFi is not supposed to be related to OnGuard. But if the client itself does not connect to the WLAN, it's expected that Onguard will not do anything either as it needs network connectivity to operate.

    Please reach out to HPE Networking TAC to get this investigated. If you have made your SSID hidden, try without the hidden SSID as there are known issues with some clients not connecting to a hidden SSID, roaming issues or delays when connecting, which is client related.



    ------------------------------
    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 3.  RE: Delay to connect with Clear Pass

    Posted 13 days ago

    Hello, i wrote it wrong in the post, i am in 6.11.14 version.


    Original Message


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