Wired Intelligent Edge

Hello, lets see if anyone is still looking at these boards.

 I have an  issue with our email to fax setup.  We have a VCX enteprise solution with a seperate IPM server which the emails are directed to.  I can see the emails hitting the ipm server through the log files but I can't work out why they are not been sent to the relevant fax machines.  I have attached a log from the log files of one of the calls.  Please let me know if you spot an issue with it.

(3054611360|INFO) xx.xxx.xx.xx:57068 --> xxx.xx.xx.xx:25 established

(3054611360|SMTP|91bd230) SEND 220 SMTP server ready

(3044121504|SMTP|) ulBufferLength > 0

(3044121504|SMTP|91bd230) RECV "EHLO es5000.xxx.xxxxxxxx.xxx.xx"

(3044121504|SMTP|91bd230) SEND 250-ESMTP spoken here

250-SIZE 0

250 DSN

(3023141792|SMTP|) ulBufferLength > 0

(3023141792|SMTP|91bd230) RECV "MAIL FROM:Gareth.Coley@xxxxxxx.xxx.xx"

(3023141792|ENTER) SMTP_State.h:202 SMTP_Established::parse_email_command mail from:gareth.coley@xxxxxxx.xxx.xx

(3023141792|SMTP) MAIL FROM: '<gareth.coley@xxxxxxx.xxx.xx>'

(3023141792|SMTP) MAIL FROM: '<gareth.coley@xxxxxxx.xxx.xx>'

(3023141792|SMTP) MAIL FROM: '<gareth.coley@xxxxxxx.xxx.xx>'

(3023141792|SMTP|91bd230) SEND 250 SMTP server ready for recipients

(3065101216|SMTP|) ulBufferLength > 0

(3065101216|SMTP|91bd230) RECV "RCPT TO:fax901922xxxxxx@fax.xxxxxxx.xxx.xx ORCPT=rfc822;fax901922xxxxxx@fax.xxxxxxx.xxx.xx"

(112462752|CBM) SEND email_cansend:152644112:1430309907

email_cansend

fax901922xxxxxx@fax.xxxxxxx.xxx.xx

<gareth.coley@xxxxxxx.xxx.xx>

(27257760|INFO|91bd230) RECV "152644112:1430309907

1

"

(27257760|SMTP|91bd230) RECV email_cansend: ret=1, alias=

(27257760|SMTP|91bd230) SEND 250 recipient OK

(3033631648|SMTP|) ulBufferLength > 0

(3033631648|SMTP|91bd230) RECV "DATA"

(3033631648|SMTP|91bd230) SEND 354 send data, end with CRLF.CRLF

(146856864|SMTP|) ulBufferLength > 0

(3086080928|SMTP|) ulBufferLength > 0

(3075591072|SMTP|) ulBufferLength > 0

(3054611360|SMTP|) ulBufferLength > 0

(3044121504|SMTP|) ulBufferLength > 0

(3023141792|SMTP|) ulBufferLength > 0

(3065101216|SMTP|) ulBufferLength > 0

(3033631648|SMTP|) ulBufferLength > 0

(146856864|SMTP|) ulBufferLength > 0

(112462752|CBM) SEND nan:152644072:1430309911

nan

(27257760|INFO|91bd230) RECV "152644072:1430309911

###2489

"

(27257760|SMTP|91bd230) RECV nan:###2489

(27257760|SMTP) type:1 dest:fax901922xxxxxx@faxxxxxxxx.xxx.xx

(27257760|INFO) SMTP_State.h:1072 Composed rfc822 message file successfully.

(27257760|SMTP) sent message: ###2489 to fax901922xxxxxx@fax.xxxxxxx.xxx.xx:0

(112462752|CBM) SEND msg:152846792:1430309919

msg

###2489

fax901922xxxxxx@fax.xxxxxxx.xxx.xx

Gareth.Coley@xxxxxxx.xxx.xx

test

0

0

0

0

1

(27257760|INFO|91bd230) RECV "152846792:1430309919

ok

"

(27257760|SMTP|91bd230) RECV msg:ok

(27257760|SMTP|91bd230) SEND 250 OK, message submitted

(3086080928|SMTP|) ulBufferLength > 0

(3086080928|SMTP|91bd230) RECV "QUIT"

(3086080928|SMTP|91bd230) SEND 221 Service closing transmission channel

(3086080928|SMTP) SMTP server handler 152818224 is being released...

(3086080928|INFO) Email_Handler.cpp:95 xxx.xx.xx.xx:25 --> xx.xxx.xx.xx:57068 closing

(3086080928|INFO) Email_Event_Handler.cpp:179 handler 152818224 deregistered and deleted

N.B.  Incoming faxes to mailboxes work fine, it is just the email to fax that is having issues.

Hi Gareth,

What happens if you walk up to a fax machine and dial the fax number exactly as IP Messaging should be directing the call processor to do, i.e. 901922xxxxxx

Another possibility is if you're using "Profile-based" routing on the VCX, there needs to be a "catch-all" route plan that does not use a profile, directed to a gateway that will place those outgoing calls.

Does it make a difference if you email different file formats?

If none of those suggestions help, then contacting HP Technical Support is probably the next step. They would probably want to see a detailed IP Messaging, call processor, and gateway log of the email to fax attempt.

If i dial the 01922 number directly the fax rings and recieves, so the fax looks like it is setup correctly.  I have set a default route for any 9* number to go to ISDN, that still does not work, if I use different file formats it fails at the IPM to send.  Looks like I will need to log a job with support, thank you for your thoughts.