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  • 1.  IMC Licence transfer issue

    Posted Aug 22, 2022 01:24 PM
    I've recently upgraded HP IMC to iMC PLAT 7.3, and its changed serial number, so I need to transfer the licence to activate it again.
    However, when I try to transfer the licence it now states I've transferred it two times in the past and need to contact support.
    I've tried to do that, but I cant even create a case as opening a case requires a 'serial number' for the product. However, the only serial number I have is the one the server gives you, which is not suitable for HPE to create a case with.
    I've rung various HPE numbers to try to sort this, but nobody will even help me without a serial number or SAID number. Neither of which I have.
    The image below shows my issue.
    Any ideas who I need to contact to resolve this or how to get a 'serial number' which HPE recognise to enable me to create a case?

    Thanks


  • 2.  RE: IMC Licence transfer issue

    Posted Aug 26, 2022 09:43 AM
    Hello there,

    You need to open a ticket with Aruba support to tranfer the license for you! You will need to provide the old and new Serial number as the e-mail account , where they are registerred on.

    Kind regards,

    ------------------------------
    Marina
    HPE
    Sofia
    ------------------------------

    Original Message


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