Wired Intelligent Edge

Had one of my 5412's crash this morning & won't boot

 

I get this message below when I hyperterm on it while it boots

 

Can anyone tell me if this means the management module is fubared or is it something else

 

thanks

 

 

 

ROM information:
   Build directory: /sw/rom/build/bmrom(t2g)
   Build date:      Jan 13 2009
   Build time:      16:13:20
   Build version:   K.12.17
   Build number:    22577

0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 1.
0x9eeec20 (tBoot): dosFsLib.c : Problem finding volume data, trying to use the n
ext block as boot block.
0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 129.
0x9eeec20 (tBoot): dosFsLib.c : Ensure this device is formatted and partitions a
re properly handled.
0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 1.
0x9eeec20 (tBoot): dosFsLib.c : Problem finding volume data, trying to use the n
ext block as boot block.
0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 129.
0x9eeec20 (tBoot): dosFsLib.c : Ensure this device is formatted and partitions a
re properly handled.
Error, unable to autogenerate boot configuration file.
Could not open Image file

Bad code in FLASH

 

Flash memory needs reprogramming or chassis could be faulty.
Use a PC as the console and perform the update procedure
 by serial Xmodem download of the current Switch Image.
If unsuccessful w/ downloading, then try replacing chassis.

HP ProCurve Switch 5412zl (J8698A)
ROM Build Directory: /sw/rom/build/bmrom(t2g)
        ROM Version: K.12.17
     ROM Build Date: 16:13:20 Jan 13 2009
   ROM Build Number: 22577
        SSC Version: SSC 82 231120050317
        MSI Version: 4
        CSI Version: 5

Copyright (c) 1995-2005 Hewlett-Packard Company. All rights reserved.

                         RESTRICTED RIGHTS LEGEND

Use, duplication, or disclosure by the Government is subject to restrictions
as set forth in subdivision (b) (3) (ii) of the Rights in Technical Data and
Computer Software clause at 52.227-7013.

    Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94303

Enter h or ? for help.

=>

It looks like the switch software got corrupted somehow. Maybe a failed update.

 

The "=>" prompt indicates that you are at the boot loader menu, which is a good sign and likely indicates that the switch is fine.

 

The first thing to try is to boot to an alternative software version. Use the "jp 1" and "jp 2" commands to boot to primary and secondary. I am hopeful that one of these will work and the switch will fully boot. If that does work, I highly recommend upgrading to newer software.  You are running really old software.

 

If neither image will boot, you can download new software to the switch using Xmodem. You will need a terminal program capable of Xmodem, like Tera Term. Xmodem isn't fast but it will work. Use the "do" command and then initiate the Xmodem transfer of the software (a .swi file) and then click "Y" on the switch. When it completes, use the "boot" command to boot the switch. 

 

Your bootrom, K.12.17, will work with the latest software. Go here to download new software: https://h10145.www1.hp.com/Downloads/SoftwareReleases.aspx?ProductNumber=J8697A&lang=en,en&cc=us,us&prodSeriesId=1827663

 

The manuals can help with this process too.

 

Please let me know how it goes,

Eric

Neither jp 1 or jp 2 will boot the device

 

Will try a reload & will post the result

 

 

The s/w is 5yrs old from when we installed Cisco VOIP back when the Vancouver Olympics were happening. It's hard to upgrade the switch s/w when you are a 24/7 operation

No luck

 

6+ hrs to try & load the latest s/w & it still won't boot

 

=>do

You have invoked the console download utility.
Do you wish to continue? (Y/N)>Download was successful.

 -- Download for this Product, proceeding --
pass CRC check (len=16740105)
0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 1.
0x9eeec20 (tBoot): dosFsLib.c : Problem finding volume data, trying to use the n
ext block as boot block.
0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 129.
0x9eeec20 (tBoot): dosFsLib.c : Ensure this device is formatted and partitions a
re properly handled.

ERROR; unable to open image '/cfa0/boot.ini'
Ready for code execution.
ERROR: Download was unsuccessful.
=>

 

 

Tried a power down

 

 

 

ROM information:
   Build directory: /sw/rom/build/bmrom(t2g)
   Build date:      Jan 13 2009
   Build time:      16:13:20
   Build version:   K.12.17
   Build number:    22577

0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 1.
0x9eeec20 (tBoot): dosFsLib.c : Problem finding volume data, trying to use the n
ext block as boot block.
0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 129.
0x9eeec20 (tBoot): dosFsLib.c : Ensure this device is formatted and partitions a
re properly handled.
0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 1.
0x9eeec20 (tBoot): dosFsLib.c : Problem finding volume data, trying to use the n
ext block as boot block.
0x9eeec20 (tBoot): dosFsLib.c : Malformed boot sector. Offset 0, value 129.
0x9eeec20 (tBoot): dosFsLib.c : Ensure this device is formatted and partitions a
re properly handled.
Error, unable to autogenerate boot configuration file.
Could not open Image file

Bad code in FLASH

 

Flash memory needs reprogramming or chassis could be faulty.
Use a PC as the console and perform the update procedure
 by serial Xmodem download of the current Switch Image.
If unsuccessful w/ downloading, then try replacing chassis.

HP ProCurve Switch 5412zl (J8698A)
ROM Build Directory: /sw/rom/build/bmrom(t2g)
        ROM Version: K.12.17
     ROM Build Date: 16:13:20 Jan 13 2009
   ROM Build Number: 22577
        SSC Version: SSC 82 231120050317
        MSI Version: 4
        CSI Version: 5

Copyright (c) 1995-2005 Hewlett-Packard Company. All rights reserved.

                         RESTRICTED RIGHTS LEGEND

Use, duplication, or disclosure by the Government is subject to restrictions
as set forth in subdivision (b) (3) (ii) of the Rights in Technical Data and
Computer Software clause at 52.227-7013.

    Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94303

Enter h or ? for help.

=>

 

 

 

Bummer. I would recommend opening a case with support and getting the chassis replaced.

I just wanted to say thanks. The do command and xmodem rescued the 2920 I accidentally hosed.

4.4 hours to write the new firmware!

rgrace , try this . though it may be for 2920 it should work for 5400 zl switches too.
http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=3901671&docId=emr_na-c03394761&lang=en&cc=us

Or just try deleting and recreating the boot.ini file

==>cd cfa0 ( CFA zero)
==> rm boot.INI
==> boot/reboot
( rebooting will remove and recreate the boot.ini file)

And remember replacing the chassis might not help, you may need a replacement management module , should the above steps don't work.

No luck

 

I get an error code when I try the cd command

 

cd: error 0xc0009

 

if I try ls or ll, I get

 

Can't open "."

 

 

 

On the newest bootrom, there is an option to erase-all. I don't remember when that was introduced but it would do the same thing as erasign the boot.ini file. It will also delete the config but you may be at that point anyway.

 

=>erase-all

 

By the way, replacing the 5400 chassis includes the management module. On the 5400, the mangement module owns the MAC addresses and serial numbers and the sticker resides on the chassis. So while it will work to replace a management module, you end up in a mismatch state and support doesn't like that. :)

Didn't see your message in time to test

 

I called warranty service & a replacement management module was sent out

 

Installed it into the crashed switch & it booted up fine

 

updated to latest sw & reboot several times & everything looks fine right now

 

looks to be a few changes in the sw from the old version. At least java is discontinued

 

thanks for your assistance